Terrible sound pickup

So on the version 1 camera, I had two setup. I removed them and put up the version 2s. Then put one of the version 1s in a different location.

Immediately I notice the sound pick up on version 2 is horrible. People are 10 feet away from the camera and cannot hear hardly anything.

While with the version 1 camera, I could hear conversations across the street,

Here is an image from Wyze about the sound. How is not hearing “enhanced sound”?

Here are the troubleshooting guides:


If that doesn’t solve it, keep in mind that this is primarily a user-to-user forum. If you don’t get help here from the community, file a support request including log files. That will ensure that the logs are captured. You might want to submit the ticket right away because there’s somewhat of a backlog. You can always let them know it’s already resolved when they contact you.


There was a firmware update the other day. It seems to have helped.

Thanks for taking the time to respond.

My pleasure! :slight_smile:

1 Like