We’re excited to start sharing real feedback from customers about their experiences with our Customer Support Team! These testimonials come straight from users like you and highlight the work our team does every day to help resolve issues, answer questions, and keep things running smoothly. We’ll b…

[image] Grid selection for Detection Zone removed from V1&V2 cameras Cameras Ive had my Wyze cam Pan v1 since 2020. I recently had to do a complete reset and upon installing tge latest firmware, which I had to flash from an sd, I too discovered my detection zone was no lon…

We are relaying the good ones, but if others have experiences like the one you posted I am glad to see them posted so I can look into them. If you have your ticket number so I can look into it I will gladly do that.

The agent was thoughtful, patient and very well informed. He helped me work through multiple issues and taught me a lot about how to use my Wyse cameras.

I posted a negative one on July 10, see above. Original case number started 4382789 on June 4 and was changed to 4385129 on June 7, Problem still is not resolved. OG owners like me continue to have problems with Cam Live Events only playing 3 seconds, as described in this thread. It would be nic…

The agent was very helpful and solved my issue with the camera on our Doorbell Pro so I am very pleased. Thank you.

[image] I no longer have home internet, is there anything i can do with my v4 besides selling it? The little support bot is improving. :slight_smile: [image] https://support.wyze.com/hc/en-us/articles/26183777204123-How-do-I-record-to-a-microSD-card-while-offline

She listened to my problems and offered me solutions. When I told her what she wanted, she help me set it up. She’s very informed, polite, and efficient.

Having trouble contacting Live Support by phone. Chatting produces a query about the nature of my problem, but then closes the chat and does not permit me to answer. Phone calls that are answered report no one is available and to call back later. Has anyone received Live Help recently? They used to…

Hi @rickvan09 can you let me know what number you called? Did you get far enough to get a ticket number? What time did you call? Support Hours are Monday - Friday 6am-6pm PT and Saturday and Sunday 8am-4pm PT Edit: I brought this to the Support Teams attention and upon investigation they did find …

Why am I not receiving notifications to smartwatch as of 2 3 days ago? I used to get snapshot pictures to my watch and as of mid October I stopped receiving them. Any ideas? Besides the “static image” changing to a “GIF” and having a play button nothing has been changed or a update. Can’t seem to ge…

Support Shoutouts – Real Stories from Our Users 💬

Wyze News

peepeep September 25, 2025, 3:51am 30

Topic		Replies	Views
It's time to call it quits Cameras cam-pan-v1 , cam-v1-v2 , support , not-platform-specific	129	9020	September 8, 2020
Extremely dissatisfied with Wyze customer service; However, after 2.5 weeks it was made right and corrected Cameras not-platform-specific	92	7964	June 20, 2019
What is wrong with you Wyze? Cameras cam-v3	49	3046	June 12, 2022
Terrible Customer Service! Services & Integrations iphone-ipad	56	2937	September 6, 2022
Is It Even Worth Buying Wyze Cameras Any More? Cameras cam-v1-v2	66	8397	November 7, 2021

Support Shoutouts – Real Stories from Our Users 💬

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