Support Intake Forum (using the poll function) 📊

[peepeep]

Seems like @StevenA suggested an intake form recently…

And this new Wishlist item is about Wyze’s formal support paths (not the user-help-user Forum) but still, some ideas re User Expertise.

Suggestions for improved direct communication with Customer Support

Tech communications Communications with the tech support is impossible. Few owners of Wyze products do IT for a living. We do not know the IT jargon, so it is impossible to communicate our problems in THEIR language. What I wish: tech support which speaks to consumer in plain English and does NOT assume that we know what we are talking about. [Mod Edit]: Title and tags modified to be more inclusive and to enhance search clarity.

The topic has surfaced before:

@peepeep

• TECH APTITUDE flag: Beginner/Intermediate/Advanced

Self assessed!

• Are you here primarily to vent, problem solve, or almost equally both? Be honest.
• Is your tech aptitude level B/I/A? It’ll help us both to communicate better if we know.