Strange camera adjustment

Beta
1

I have a V2 on my porch, hidden in a birdhouse. It is triggered by a motion sensor above the front door. Everything worked fine.

Yesterday, I added a bulb in the porch light, and set it to turn on when the same sensor is triggered.

Strange thing now happens to the camera image.

It shifts from this view (directly from the camera) before the sensoris triggered:

2CAA8E13E2C7_1570795969861
2CAA8E13E2C7_15707959698611920Ă—1080 1.07 MB

To this view - (camera event view) after the sensor is triggered):

Screenshot_20191011-071339_Wyze
Screenshot_20191011-071339_Wyze719Ă—406 218 KB

Any idea why the camera image would shift now? It seems to zoom to the upper left. Not sure if this is an Andorid anomaly or the camera.

1 Like
2

There is no anomaly in the Playback function. It happens on Event videos only. So, it appears to be something with the Wyze (Beta) app and the Event Video playback.

Can someone with Android Wyze Beta app please double check me?

THanks.

1 Like
3

im not showing this issue. I have 2 cameras near a bulb and I moved another one near another bulb to try to simulate it and couldn’t get it on either.

can you post one of the clips it’s doing this to?

4

It’s not the set up, but something in the app. If I download the event clip, it’s normal. Only playback in the app seems affected. And it’s all clips, not just the porch.

I took a screen capture video that shows one example. The clip starts out looking normal, then zooms somehow.

I’ve cleared cache, no effect. Going to uninstall beta app and reinstall next.

5

Uninstalling the app did nothing to correct this. Here’s a different camera, same issue.

6

FYI - on Reddit, there are a similar symptoms being reported.

I ended up clearing “data”, not cache, and relogging into the app fresh, and that seemed to clear it up.

4 Likes
7

thats very good to know, especially if its something that seems to be affecting others. thanks for the solution. @Mavens solution in post #7 if anyone sees this issue happening more often.

3 Likes
8

@None, glad you found a solution! Did you happen to send in a log before that? :slight_smile:

1 Like
9

I believe it is associated with different screen resolutions - maybe only on Samsung phones(?)…

I can reproduce the effect in either “direction” by changing the resolution.

For example, I was originally on WQHD+ (2960 x 1440), and changed to HD+ (1480 x 720). So, from a higher resolution to a lower one, and the event videos were zoomed in (see previous upload).

I just changed from that lower resolution back up to the higher one, and the image gets smaller. If you think a log file will help I can certainly take one, since i can make it happen by changing resolution.

1 Like
10

Yeah, I would love a log for this if it’s still happening. Could you please send that in and give me the ticket number?

11

I put in a support ticket, with a log file… and a second log file requested by a second “Wyze Wizard.” When the third “Wizard” asked for the ticket number - again (which, by the way, is in the subject of email received from Wyze) - I gave up. Since I fixed this with a data clear, I’m no longer concerned about resolution.

Here’s the ticket number: [Wyze Ticket 352959]

12

Thanks for your help! I’ll get this to the team as well as have them look into this for service improvement.

1 Like
13

Was able to confirm! I will get it submitted to the devs and get it fixed. Thanks for letting us know :grin:

14

I have been having the same issue for months. I know it has to due with Samsung screen resolution settings, but I attributed it to the beta app. It happens no matter what, and reinstalling does not fix it.

Note 8 - Latest beta Wyzecam app

15

Try clearing data… not cache. That’s what clears the issue. It doesn’t fix it permanently, but it does allow for viewing event videos again.

1 Like
16

im having the same issue, can you please tell me how did you fix it? Appreciate that.

17

@MaxS Has this been fixed? Seems someone on Reddit on another phone (Huiwei P20) is having the same issue, so it’s not just Samsung.

—Edit—
Clearly it has not, since I received the latest beta last night, and it still has the issue.

18

As I said one post above, clear Data, not Cache. Relog into the app, and it should fix it. If you change resolution again, it will have the same issue.