After you did the repro steps, could you send me an app log at ltan@wyzecam.com?
Here are the instructions to send us your app log:
In the Wyze app, go to My Account -> Help & Feedback -> tap Feedback at the bottom of the page.
Please put my email address as the recipient. In the Details field, please enter a brief description of the issue you’re having. Make sure to leave the box checked next to ‘Log file will be sent to the R&D team to help investigate your issue’ option at the bottom of the form and tap Submit.
I’m having a problem flashing this firmware using the beta app.
wyzecam v2
ios 12 public beta
i am prompted form the firmware update, I start it, but the progress bar gets to 20%, and then the app goes back to the screen with the old and new version numbers on it, where I can start again.
Before I try anything else, what’s the best way to pull any required logs or diagnostics information from the camera?