I did everything that basic support recommended And still two of my four cameras stopped connecting to my Wi-Fi. I unplug one of the cameras that wasn’t working waited 5 minutes plugged it back in waited 5 minutes went to my app and that camera still would not connect. I upgraded to the latest wyze app version on my phone then restarted my phone and still the camera would not connect. I removed the camera from my app added the camera back on but it never connected to wifi. I moved the camera 3 ft from the wifi router and still it didn’t connect. I turned off the Wi-Fi router waited 5 minutes turn the Wi-Fi router back on waited 20 minutes and still the camera would not connect. I then unplugged the wise camera that wasn’t working and I unplugged the Wi-Fi router waited 5 minutes then turn the Wi-Fi router back on waited 20 minutes plugged the camera back in waited 5 minutes then restarted my phone waited about 20 minutes open the app and still the camera did not connect. I went into the settings of my Wi-Fi router making sure that it was broadcasting 2.4 and 5G and it was. So I decided to get TP-LINK AC750 dual band so my Wyze cameras that won’t connect are using the dedicated 2.4 GHz band. I removed the cameras from my app and added them and this time I saw the tp-link 2.4 GHz band selected it and the cameras connected. Still a mystery why two of my Wyze version 4 cameras have always worked and two Wyze version 4 cameras stopped working.
Possibly a firmware update to your other router botched something? Are these all the same model cam running the same firmware?
If they were all identical, the first thing that comes to mind is beamforming. A (IMHO stupid) feature in many routers that tries to direct the signal “where it is needed”. But if you have devices in multiple directions, it can interfere. Granted with the cam right near the router it shouldn’t have been an issue though.
Other possibiilities:
Old router reached its limit for connected devices, or ran out of IPs in DHCP
Old router had band steering enabled (when both 2.4 and 5ghz have the same name, many routers try to force clients to 5ghz, and that can confuse 2.4 only clients).
I have two questions for you. You don’t need to answer here if you wish not to. But we don’t know the age of your existing router. Could be that you have exceed the device limit that it allows to connect at anyone time. So, what do you do? Before you send any more money. Google your router. Find the specs and see how many devices can connect max. Then do a count of all your devices. Something that will help you find devices you miss is “Fing”. Its free. Run it a couple of times to sweep your network thoroughly. If you have reached or exceed your count, there’s your problem, You need to seriously look at replacing your router. To one that is 50-75% more “device space” so you future proof your network.
Sometimes we think, well, let me turn off some of the device I am not using as a test. We don’t know how long the residual (phamton) connection for those might remain just turning them off or even deleting them might not help.
Most likely my Wi-Fi router was trying to force some of the cameras to be 5G and it just wouldn’t connect because you are right my Wi-Fi router only has one name. After I added the new Wi-Fi extender that forces two separate bands and I selected the 2.4 it all worked. All for my cameras are version 4 with the latest firmware update.
Too many devices connected to my Wi-Fi router could be a problem however it doesn’t explain how two of my four cameras stopped working last week. In the last two months there has been no new devices added to my Wi-Fi router.
Yes it does. As close as to any other reason. Can you say with absolute certainty (no, none of can), that one of your other IoT devices was awakened from a sleep condition and came back active on your network? Those of us that deal with WiFi issues have always (around here) believed that Wyze camera tend to get bumped off a network before other devices. I believe its because, if someone does not have an active stream running, the Wyze camera go into a sort-of standby mode.
Did you check how many device are on your network, and check your existing router’s spec to see the device limit, since my post suggesting?
It definitely has caused some problems for others (really only an issue on certain brands/models of routers). Doesn’t necessarily explain why it only affected a couple of cams. Usually it is only a problem when you’re trying to set the cam up, once set up usually the band steering “attempts” won’t hurt anything, just takes the cam a few extra seconds to come online.
If you have a lot of devices, having a second AP isn’t a bad thing per se. It can potentially put you into the “too much wifi” category but if the network names are different and they’re on different channels, that’s not a big concern.
In theory you could have all your IOT devices connect to that AP and the rest of your devices use the main router. There are even ways to isolate those IOT devices for security in that setup. The disadvantage to isolating them is the video no longer streams direct, it “loops” out via the internet and wyze servers, but that’s how mine are and it has never been an issue. But other IOT devices that require direct connectivity could have problems with that.