Now when I setup an Outdoor Plug everything goes as expected until I connect to Wi-Fi. I seem to connect, but the progress bar gets stuck and it seems to never complete the setup. However, when I go to my list of devices, the new device is there with the desired Wi-Fi connection. Seems to be only a display problem, but would discourage a lot of folks.
I haven’t had that experience, but it’s been a while since I’ve added any Plug Outdoor devices, and I’m an Android user. I have two thoughts:
- This might be an iOS-only bug, which seems to be the case with several ongoing Wyze app/device issues, or it could be a one-time fluke (unless you’re saying that this happens every time you set up a Plug Outdoor).
- If you’re using the latest (3.0) app version and never noticed this behavior when previously setting up such devices (if, in fact, you have before), then it might be worth sharing your experience in one of the active topics about the new app in order to get some feedback and visibility on the issue.
Having connection issues as well. Cannot connect new plugs, the 1 that is connected wont turn on with a program.
Yes, I am using the latest app that just came out.
Fortunately, I had two Outdoor Plugs and when the second one failed the same way as the first one, I checked my list of devices and they were both there. I also reviewed the forum and found another user that had the same issue, but he just gave up and never found that his device had been added.
Hope this helps,
Which topic is that? I don’t think I found it in the search I conducted, though I did find a related topic that @coveheaven818 started a few hours ago. I also found this from last summer:
That appears to be from another iOS user (though the author describes using Android as well) and seems to be describing a potential bug that existed within the iOS app at that time, so I have no idea whether or not that particular issue might’ve been resolved with any app updates since then.
As I read through the post, one thing I picked up on was the need to ensure that the phone you’re using to complete the Plug Outdoor setup is on your 2.4 GHz Wi-Fi network, and I’ve found this to be true when doing the initial setup of other “smart” devices from other manufacturers. The approach that has worked for me, however, is to log into my router to temporarily disable the 5 GHz radio (some routers may describe it as turning off the 5 GHz SSID). Basically, the idea is to force the phone onto your 2.4 GHz Wi-Fi LAN until device setup is complete, because Wyze Plug Outdoor (and most other Wyze devices) doesn’t work with the 5 GHz frequency:
- Check that your phone / tablet is connected to a 2.4GHz Wi-Fi network.
- This Wyze device does not support 5 GHz Wi-Fi connections.
After setup is complete, you can re-enable your router’s 5 GHz radio/SSID and everything should be cool. Note that I’m making two assumptions here:
- You’re using a dual-band router (2.4 GHz and 5 GHz) but using the same SSID and Wi-Fi password on both bands.
- You’re not doing something else to segregate the bands or trying to put devices on a separate “guest” network; in other words, you’re just using a single contiguous address pool and allowing the router to assign IP addresses to your connected devices regardless of frequency.
Again, I’m not an iOS user, and I’m just sharing what’s worked in my experience. There are a lot of variables involved in networking configurations, so these particular instructions may not be your answer.
I’m not sure what you mean by “turn on with a program”. Could you elaborate? Are you trying to accomplish something with Automations (formerly Rules) in the Wyze app or trying to use a Local Schedule on the Plug or something else entirely?
Sure, the programming of on and off times on the plug timer app.
I’m having difficulty understanding your response.
Within the Wyze app there are two (that I know of) ways to schedule on and/or off times for Plug Outdoor:
- Rules (which are now called Automations in the v3.0 app), which you navigate to from the v2.5x home screen by tapping upper-left
âžś Add Rule âžś upper-right âžś Schedule. - Local Schedules, which you navigate to from the home screen by tapping your outdoor plug socket âžś
Settings âžś Schedules.
Note that I don’t yet have the v3.0 app and am still using v2.5x, so the above steps are written for the older interface.
If you’re trying to automate a schedule with the Plug (which is the kind of thing I think of when I read your mention of “program” and “programming”), then you probably want to choose one of these two routes (though some people might do both so that one is like a backup). Method #1 (Rules/Automations) creates a schedule that runs from Wyze servers, so it requires an Internet connection to function. Method #2 (Local Schedules) stores the “on” and “off” times on the device itself, so it can run even if your Internet connection goes down.
Note that there have been reports here in the Forum about Local Schedules working for one outlet of a Plug Outdoor but not the other. This experience seems somewhat sporadic, and I have not been able to reproduce it. I don’t know what the resolution status is for this potential issue, but it’s something you may want to be aware of if you try setting Local Schedules and your Plug delivers unexpected behavior.
You also mention “plug timer app”, which I interpret as the Timer feature in the lower-left corner on the main screen for a Plug Outdoor socket. My understanding of that is that it’s a one-time use countdown timer to turn the socket either on or off. Once the countdown has been completed and time expires the app should send the “on” or “off” command to the socket, and then the timer is done. If you want to use the timer again, then you have to tap it and start a new countdown with a new “on” or “off” selection. It’s not what I would consider any sort of “program”, because it acts like a one-time delayed command and not any sort of repeating automated function.
If I’ve misinterpreted what you’re trying to say, then please provide some more detail about what you’re doing and what you’re trying to accomplish.
Under “schedules” in the wyze outdoor plug app, I have scheduled lights to come on at dusk and off at dawn, 7 days a week. The plug never turns on. I can turn the plug on and off from the app no problem. This began a month ago, since then I replaced the plug timers with new units but have the same issue.
I wonder if you’re experiencing the issue described in this topic:
Since you can use the app to turn the Plug off and on, I wonder if you would have better results trying to set your schedule in Rules (Automations). I think that’s something I’d try were I in your circumstances.
Just to add additional follow-up, I set a Local Schedule on Socket 1 of a Plug Outdoor to turn on at sunset and off at sunrise, and it passed the first test, turning on at the local sunset time here. I’ll check in the morning to see if it turns off as prescribed.
Note that I’m testing only a single outlet on a Plug Outdoor that I’m otherwise not currently using and that I’m not attempting to test or replicate the issue I linked to in my previous post.
I’d still consider setting this up as a Rule (Automation) for your needs and doing your own testing to see if that satisfies your requirement.
I have had schedules for both plugs for a few years now. About a month ago, I noticed the lights no longer came on. I deleted and added the schedules back in, no luck. Then bought 2 new plugs and now not only do the plugs not turn on, I cant get them to connect to wifi. In addition, I purchased 2 MORE plugs, they will not connect. Mind you, nothing has changed with my wifi setup. All other wyze products work as they should. My gut tells me there is still a software issue that needs attention. I spoke to wyze about it but they had no answers.
That seems to be the consensus in the topic I linked previously about schedules working for one outlet but not the other in Plug Outdoor. I haven’t yet seen any acknowledgement from Wyze that this is an identified firmware issue, but I would expect it to be raised again in a future fix-it-friday topic.
Regarding the difficulty getting your newer Plugs to connect to Wi-Fi, I still wonder if you’ve tried disabling your 5 GHz band (assuming you’re operating dual-band Wi-Fi) and turning off mobile data to force your phone to connect to your home’s 2.4 GHz Wi-Fi band as I described above. Some devices can be picky (I’ve seen this with smart bulbs from another brand), so I think sometimes it can help to set up new devices as close as possible to your router/wireless access point, especially when such devices can easily be moved after setup.
I don’t know what specific steps you’ve taken at this point to connect your Plugs to your home network, so I’m not sure what else to suggest.
I will note that the test Local Schedule I tried on a Plug Outdoor completed as expected this morning (i.e., it turned off at sunrise), so a new Local Schedule can work. 
Had the same problem with new outdoor plugs. They failed to setup Wi-Fi and never finished setup. However, they really did finish and I found them in my list of devices.