I tried to buy a refurbished thermostat along qith the new Duo Doornell today. Added them to my cart and try to checkout and it says delivery is not available ti ny address for the thermostat but the doorbell isnt a problem. Called support and they said sorry, its not available in a warehouse near your address. Really? You say you ship nationwide but evidebtly you dont. Support will bot let me talk to someone in shipping/orders. One nore instance of Wyze not caring about customers
Welcome @MarkH13
Not sure what the issue is. I am checking to see if I can assist and get some eyes on this.
Note: I am not a Wyze Employee but help out in the forum as much as I can.
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Im pretty disappointed that Wyze has not commented or tried to help reaolve this. Is that becoming the new normal or is it just me?
Do you have a ticket Number for when you contacted Wyze? If so, can you provide it here?
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I dont. Customer Service did not provide me with one and i dudnt ask…i was pretty frustrated.
ok
you’re not the only one… I’m getting the same error when I’ve ordered several times in the past.
Glad its not just me but i dont understand it when they show plenty in stock.
@spamoni Ticket 4143707
Thanks
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Were you able to learn anything? The agent stopped replying to my support ticket last night, despite my requests for an update
Waiting to hear. Will report back when I do. Will most likely be Tuesday, given Monday is a Holiday
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This was their response almost 24 hours later before closing the ticket. Mind you I spent close to an hour on the phone between hold times and speaking with the agent.
Thanks for reaching out to the Wyze Wizards team! I understand you are experiencing some issues while trying to place an order. My name is Shiela and I’ll be happy to explain!
If you receive an “invalid ID” or “no delivery available” message while trying to place an order, the item is either completely out of stock or out of stock at a warehouse that can deliver to you.
We are unable to provide timelines as to when the items may be back in stock and recommend attempting to place your order at a later date.
We apologize for any confusion or inconvenience that this may have caused.
Thank you for being a part of Wyze.
This is what I’m seeing. Mind you this comes up immediately without having the ability to select a different address. I also tried checking out without being signed in and eventually ended up on this page.
Worst yet! The item is still in stock! I’ve checked back a few times and it’s gone down by ~4 since yesterday with 30+ available.
I’m at a loss for words. If you’re able to forward this up the chain @spamoni I’d greatly appreciate it because nothing feels worse than being lied to…
Been reported, will see what is said.
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Hello @MarkH13 and @amadib . This is a very odd situation. I’m part of the website team and would love to bring this up to a few people. It’s possible that certain backend settings are causing issues (such as inventory mismatch or rules that need adjustments). Could you both privately message me with the address that you’re trying to have your shipment sent to?
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I am getting this message today too. Trying to order a 2 pack of smart plugs which show in stock, but saying it can’t ship to my address! Smh. I’ve never had that message before.
I’m having the issue too. Can you please check into my address as well?
I gave up on refurbished since all i was told was they were out of stock and it was a glitch.
The V2 I’m trying to buy isn’t showing as refurbished.