Ship back failed products, to test/investigate and make future products better?

Watercooler
1

I have items that i have used for a while, and they eventually failed. (Colored light bulbs not connecting, or colors are off. Indoor plug makes LED Christmas lights barely work.)
My question, is there value with sending back old/failed products to be tested or investigated, to make future products better? Or should i just toss them?

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If through your interaction with Support, they determine that a product return is necessary, then you can send it back.

Up to you, i am sure there are of folks that love to tinker on here that would love to get hardware they can dissect, try and fix, part out etc.

2 Likes
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Sounds like something Big Clive would enjoy

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I think it’s a good question. The last two warranty replacements Wyze sent me had notes on the ticket (in e-mail, when the replacement was processed) instructing me not to return the faulty product and to recycle it. That seems reasonable to me if it’s available, because I hate seeing things unnecessarily go to landfills. I also suspect that it’s more cost effective for Wyze not to have these back: I imagine they’ve decided to that the juice of having engineers spend precious time and other resources troubleshooting a handful of faulty gadgets isn’t worth the squeeze, but that’s just speculation on my part.

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I suspect the same, probably shipping costs are higher than the cost of the camera.

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Did you recycle or are the cams sitting in a drawer somewhere? Luckily we have recycling drop offs quarterly in our city. Otherwise they would sit on a garage shelf.

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I haven’t had any cameras fail (yet), so no need to recycle those. Wyze replaced a doorbell under warranty, but then I did some additional troubleshooting and discovered that whoever had previously installed/wired my chime hadn’t connected it correctly, so resolving that allowed me to continue using my old doorbell (and likely would’ve been an issue for the new one). I connected the new one to make sure it works and stuck it back in the box; it’s listed in my app as a spare.

We have convenient places here that will take electronics for recycling, too. I dropped off an older all-in-one PC with a cracked screen at a uBreakiFix after I cannibalized the hard drive. At some point I’ll probably recycle a Wyze Bulb that’s been flakin’ out on me.

New profile picture so festive! :+1:

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'Tis the season. Merry Chrismas :christmas_tree:

1 Like