With my Wyze Bulb Cam, I cannot Save my detection zone pixel changes without getting this error: “Setting alarm area failed”. My other Wyze cam models work fine.
Welcome to the Forum, @whcash! 
What did Wyze Support say when you contacted them? If you’re able to reproduce this issue, then I’d be inclined to log it, open a ticket with Support, and share the Log ID that you generated.
What troubleshooting have you attempted? If you haven’t yet done so, then I’d consider clearing the app caches and trying the operation again.
This is how I tend to clear my Wyze app caches on Android (click/tap to expand):
- Clear the in-app cache: From the Wyze app’s home screen, navigate to Account ➜ App Settings ➜ Cache File Size ➜ Clear.
- Swipe the Wyze app out of the running Android apps.
- Long-press on the Wyze app’s launcher icon (on the phone’s home screen or wherever you tap to initially open the app) and then tap App info in the pop-up menu.
- Tap Force stop on the App info screen (may need to tap OK to confirm) and then tap Storage & cache.
- Tap Clear cache on the Storage screen.
- Back up one screen (back to App info) and then tap Open to re-launch the Wyze app.
Note: I don’t know what the options would be for modifying these steps on iOS since I don’t use that platform. If using iOS/iPadOS, you should be able to clear the in-app cache with Step 1, and that may help.
Sometimes I stop at just clearing the in-app cache, and often that’s sufficient, but occasionally I’ll clear the OS-level app cache, too.
Also, how’s the Wi-Fi at the Bulb Cam’s location?
I did all the Wyze support suggestions, including a log submission, but no joy. Signal strength is 2 of 3 bars with good video. When I change a few detection zone pixels for a Save test, it sometimes works for the first Save and then displays the error for subsequent changes and saves. I don’t know if the Save that does work without error is actually being applied. (Trying to block out some street traffic, which is hard to test for…)
…and clearing cache and then data did not help…
I just tried changing the Detection Zone for a Bulb Cam, and that saved without issue. When I backed out and went back into the setting, the new boxes that I had selected for exclusion were dark, just as I’d set them.
I believe I’ve seen the error message stated in your topic title before, but I don’t recall which Cam(s) that might’ve been. I don’t think it’s something peculiar to Bulb Cam. In my recollection, it was a transient thing that resolved when I tried again (maybe immediately or maybe a few minutes later), and I think at the time I probably attributed it to a temporary Wi-Fi issue on my end or a momentary server glitch on Wyze’s end.
If this is repeatedly happening to you with just this single Cam, then I’d still wonder about a connectivity issue and want to try to rule that out. What happens if you temporarily move Bulb Cam to a socket closer to your Wi-Fi source and try the same operation? If you can make a note about which boxes you want excluded from your Detection Zone, then I’d maybe try selecting those while you have the Cam closer to your Wi-Fi and then (if the Cam saves the Detection Zone while you have it in this temporary location) moving the Cam back to its current location with this new Detection Zone, if you’re able to set that.
I’m not sure what else to suggest if Support didn’t resolve or escalate this.
Well, with the bulb cam inside, near the router, its signal strength went from 2 of 3 bars to 3 of 3 bars. The first detection zone pixels change worked (typical), but subsequent changes caused, “Setting alarm area failed”. The best Google and I can tell, I’m the only one to ever see this error…
This is what Support told me to do when I reported the problem a month ago:
To resolve the “setting alarm area failed” issue with your Wyze Cam, follow these steps:
· Ensure your Wyze Cam is updated to the latest firmware version.
· Restart the camera and the Wyze app to refresh the connection.
· Check your Wi-Fi connection for stability and strength.
· Verify that the alarm area settings are within the camera’s viewable range. [don’t know what this means…]
· Reset the camera to factory settings if the problem continues.
· Contact Wyze support for further assistance if needed.
None of the above helped.
Have you tried uninstalling and reinstalling the app? Sometimes an in-place app update has hosed things, and the definitive fix for those kinds of issues has been to do a completely fresh app install. If I was going to do that, I’d uninstall the app, reboot the phone, install the app, reboot the phone again, and then login.
Have you tried from a different phone? At this point, I’m not sure if the main problem is with the app on the phone you’re using, a server glitch, or the Bulb Cam itself, so in your situation I’d probably continue to send logs and bug Support.
What app and firmware versions are you using?