UPDATE 11/6/20 7:45 PM PT - The service has been restored. We are working on short and long-term solutions for the outages and thank you for your patience. If you are still having trouble viewing your devices in the Wyze app, please contact Wyze Customer Support.
11/6/20 6:09 PM PT - We are continuing to work to resolve this. It appears to only affect Android devices. We will share more information as we receive it and appreciate your patience.
11/6/20 5:00 PM PT - We’re looking into an issue that is preventing Wyze devices from being visible in the Wyze app. This may also impact the ability to set up new devices and send in logs although Event videos appear to be unaffected. We apologize for the trouble.
For those affected, Event videos will play, but the cam is identified as the MAC ID in lieu of user-defined device name.
Also, any live streaming that was initiated prior to outage continues to stream. If this is important for monitoring, do not end your streaming session.
My cameras and app worked just fine. Since you have implemented paying for a service, it hasnt worked right at all. Maybe I should call you apple. No pay, no service!
Do you have software testers or are we the testers? Instead of releasing new products, like the faulty band I had to return, maybe work on stability for your existing products.
All my cameras are completely gone from all my devices. This isn’t a new issue, just a repeat, this has been on-going for me over the last 2-3 weeks especially.
Ensuring that software updates aren’t breaking basic existing functionality should be top priority. If not I’ll likely be looking elsewhere for more competent support. Very disappointing
