Service Advisory - 5/31/2024

5/31/2024 11:31 AM PT - Our metrics are now showing most devices are fully recovered, however we will continue to keep an eye on things. If your device is still showing offline please power cycle your device and see if it recovers. If you continue to experience issues please reach out to Wyze Customer Support. We apologize for the issues and thank you for your patience.

10:28 AM PT - We have seen recovery in the Home and Event pages and are currently working to recover the offline devices. Thank you for your continued patience.

9:05 AM PT - We are currently looking into reported issues with the Home page, Events and offline devices. We apologize for the inconvenience and will update when we have more.

7 Likes

Is this one of the issues?

1 Like

I’ve been seeing the same for the past 2 days. Just go back one level and reenter the Smart Detections settings page.

Tried adding my old V2 back and after scanning the QR code and entering the Wi-Fi password, it immediately says connection timed out. Tried different Wi-Fi, different phone, different Wyze account and the same thing happened. My V3 pan cam stopped working overnight too which basically I couldn’t get back to work, so sadly I deleted it and now I can’t get it added back. Unfortunate timing too, right before the weekend–needed all my cams in tiptop shape.

Oh and just tried adding a new V4 and exact same thing happens. Gets past the QR code scan but says connection timed out–even though my router shows it connect for a minute before the router shows the cam going offline…

5/31/2024 - 10:28 AM PT - We have seen recovery in the Home and Event pages and are currently working to recover the offline devices. Thank you for your continued patience.

3 Likes

Any updates? I have one camera still show offline but I can see the live video feed if I tap on it in the Android app.

1 Like

5/31/2024 11:31 AM PT - Our metrics are now showing most devices are fully recovered, however we will continue to keep an eye on things. If your device is still showing offline please power cycle your device and see if it recovers. If you continue to experience issues please reach out to Wyze Customer Support. We apologize for the issues and thank you for your patience.

4 Likes

4 of 10 cameras offline since this event. Power cycled, factory reset, and gave it a couple of day to see if it sorts out…finally found this message and contacted customer support as recommended.

Went through several messages trying to explain I already did all of the above…only to be told my cameras are out of warranty.

Seriously doubt this is the intended customer support loop??

1 Like

my camera is still sending 2 notifications for every one event i have tried everything to stop this but they didn’t work. I was told a firmware update would fix it and it hasn’t i was told a new camera wouldn’t be the answer either. This is very annoying. Any help is appreciated.
Mike