Service Advisory - 11/14/2025

Wyze News
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11/14/2025 2:07 PM PT - We have resolved the 2FA code delivery issue and metrics are returning to normal. If you continue to experience login issues please contact our support team at Wyze Customer Support. Thank you for your patience.

9:24 AM PT - We’re experiencing issues where users are unable to log in due to not receiving their 2FA code via SMS or email. We believe we’ve identified the root cause and are actively working on a fix. We sincerely apologize for the inconvenience and appreciate your patience. We’ll provide an update as soon as we have any new information.

7:55 AM PT - We are receiving reports about users unable to log in due to not receiving the 2FA code via SMS or email. We are actively investigating and working to resolve the issue. We sincerely apologize for the inconvenience and appreciate your patience as we work to resolve the issue.

Service Status & Known Issues – Wyze

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For those experiencing this issue, if you are able to use Google passport or Apple passport to log in instead. That might bypass the 2fA issue for you since it won’t rely on the wyze server 2fa codes. It might be a decent workaround to log in for now.