Service Advisory 02/16/2024

I don’t have direct access to the security reports to be able to answer that question.

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My events just returned. Nothing lost.

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Everything is back to normal for me. All Cloud Event videos during the Service Outage are populating for me.

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Sweet Angry Jesus.

I have 340+ new emails in my inbox over this. WTF?

Again?

@WyzeJasonJ

My events are back.

Still buggy as hecken, but they’re back

Thank you, Jason

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iOS here also, just restarted app and just received message regarding Events being disabled.

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In fact, I deleted one of my cams from the app and tried to reinstall it. Now I get “cannot find the specified network name” even though I’m copying and pasting the login information, so I know it’s correct. Yes, I’ve tried typing it in also.

I tried to add my V3 but did not delete it from the app. I had to type in my 2.4 network name and password also. I got to scan the QR then it timed out due to the camera not being able to connect. I am using iOS.

yep, same here on android. But at the end the camera said, “cannot find the specified network name” even though everything is entered correctly.

I too have a v3 that will not come back online. I have power cycled multiple times. It is outdoors and in a difficult to reach location. No chance I can attempt to reset it or get at it until the snow melts, which could be months. The odd thing is I can see its MAC address on my access point, but it keeps disconnecting itself.

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Yep, me too.


Manually ran a Rules Shortcut with the same function as the Schedule that toggles OFF several cams each morning. The Schedule failed this morning because two of the cams were offline (as noted in the Rules history.)

Bulbs and plugs weren’t affected (or may have gone offline and reconnected.)

Got off pretty easy. :slight_smile:

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Do Wyze devs know real issue? if to start looking events for all cameras from 3:30 AM until 4 AM recordings happens without triggers for all cameras and I guess for all customers, event recorded at max 5 min, it’s why killed everything and outage happen

As I said I brought my V3 inside and set it on top of my router and plugged it in. The red status light comes on then after a while it goes out. Every few minutes I can hear the camera click, the red light will come on for a few seconds, another click and the red light goes out. I think the cam is trying to find home but can’t connect. I finally unplugged it until tomorrow and maybe i will try a factory reset and add again.

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Got 9 x v3 cameras here.
Most came back up- two flat out refused to connect after multiple reboots.
Like others have mentioned, they were connected to the LAN, but kept disconnecting from the wifi…
During testing, I noticed that when I went into the app and looked at the device info, both affected cameras had weird firmware versions…
one said Firmware 1.0.0.55 and the other said 0.0.0.19 …
See attached screenshots.


I took one out, deleted it from the app, and reset it (holding power for long time) and eventually was able to reinstall in the wyze app. It’s seems to be working ok now, and the firmware shows 4.36.11.8391 - like all my others.
Anyone else experience this?
Any idea(s) what it might indicate?

I going to test fixing the second one now…

[Mod Edit]: Fixed screenshot links…

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My trouble child V3 also shows Firmware 1.0.0.55. I tried the add again feature without deleting from the app or a factory reset. I will try that tomorrow. I put one of my :raccoon: WCO v1 cams to cover the area the V3 did, at least it works. :upside_down_face:

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Strange… 1.0.0.55 is Floodlight firmware. 0.0.0.19 is Climate Sensor firmware. :thinking:

It’s hard to take you serious when your picture looks like you work ski lift maintenance. Act like a professional. Not trying to be offensive just being real. :slight_smile:

This is what it shows. I will try a factory reset tomorrow. I have :raccoon: to play with and some Irish beverages to attend to.

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I also decided to power off the one that will not properly connect. Hopefully it will work in the morning!