I came home from vacation and found my system wasn’t working. I tried to reconnect the sense hub but it showed offline and wouldn’t pair or connect. My solution: I discovered that in my phone (Android), in settings, under app permissions I had to click Wyze on, as it was off. It still wouldn’t work, so I had to go (under settings) to Bluetooth and delete Wyze hub. I next went through the Wyze app to Monitoring and reinstalled the hub, keypad and sensors. Everything’s working fine now, through I have no idea why it stopped working; maybe the problem was with my phone. Hope this helps you.
I have had the same issue following a power outage. My cameras came back online without any issue, but my sense hub and entry sensors won’t reconnect no matter what I do. I’ve submitted a ticket, but will probably end up resorting to deleting them and re-adding everything again.
That’s what I had to do, deleted everything and reinstalled. It was a little tedious, but much quicker than the first time. I also first updated the Wyze app.
Yep. Did the same after trying a number of other things and submitting my ticket. Like you said it was much easier to set it up again than it was the first time. I think part of the problem might have been that my wifi network has both 2.4g and 5g bands. I’m suspecting that when it tried to reconnect, it couldn’t differentiate between the two and was connecting to the 5g band, which isn’t compatible with Wyze Sense devices. Just a hunch.
Same thing happened to me with a power failure. I really hope I don’t have to go through this process again.
What can be done with this issue when it’s at my vacation home and no one is around to delete/reinstall? Home security and other sensors are unusable once a power outage occurs and the hub won’t reconnect to the network. Cameras all work fine, so I know the internet is working. Wyze needs to figure out how to reconnect after power outage so home security works, otherwise what good is it?
Unfortunately, I think you are SOL. I have been complaining about this for a long time. They have gone from being a great company to a company that does perfunctory implementations at best.
The best, non-Wyze solution…UPS power backup for all critical devices. Keep you router, ISP modem/gateway and essential Wyze devices on some sort of backup power. You may still have issues if the power outage lasts too long, but for shorter ones, you should be able to keep things online.
I just had this happen to me for the second time. The first time this happened, I had to resort to deleting everything and adding all my sensors in. Looks like this will be the case although I have an open case with support. I followed they initial steps and it appears that when I did the ‘power cycle’, it completely reset the hub because the hub now shows as offline and only showing as a bluetooth connection. This is really unacceptable. How are we supposed to depend on this junk for home security and other functions if it just goes out to lunch and can’t recover. I’ve been considering replacing all my outdated Ring gear with Wyze but maybe I need to look somewhere else.
Since the AWS failure, I had to do the same thing. There should be an easier way to reconnect our devices. I’m rather pissed. 