Sd playback issue

My cam v3 cameras can’t access their microSD cards from the “Events Playback” menu but they can from the “Home View Playback” menu. Since there is a button there I assume it should work.


Well known issue that affects only a small percentage of V3 cameras.

Well, I have three of them

Were they all bought at the same time? One of the speculations is that it relates to a production batch. I have V3 cameras bought at seven different times over a several year period and mine are all working.

They were all bought in the past two months but at different times. Two were a bundle and one is a garage door controller system. Isn’t there a fix?

Update: after further review… I have five, two sets of two and one garage controller system. Bought at three different times and all from Amazon.

Here is the latest info on the bug. Please submit a log and tag WyzeJasonJ when posting your log number on this forum.

***When clicking on microSD from the Event Tab it says there is no microSD installed

The engineers are looking into this. If this is happening to you, can you submit a log and let me know the log number?

In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.

1419821

1419821
I don’t know how to tag in the forum

I don’t know how to tag you

If you type out @WyzeJasonJ, that’ll show up as @WyzeJasonJ and send him a notification of the tag. Just type the @ symbol and a username, like this: @jdegugl1 .

And keep an eye on the fix it Friday topics in the Wyze News category every month for potential updates to this book because that is where this has been brought up numerous times and where the above information was quoted from.

Here’s the most recent one:

@StevenA
1419821

Thanks

I have the exact same issue for two of my three v3 cams. I have reported this issue along with others and there doesn’t seem to be a fix. My support ticket was closed without follow up or resolution. It is frustrating since the product is not functioning as it should and my Amazon return window has passed. @WyzeJasonJ please help!

1 Like

I also have this issue.
Got a V3 from Amazon as a test.
I would buy more but this is a fail.
@StevenA @WyzeJasonJ
Will reproduce and submit the log
Log 1425755

Log 1425755
@StevenA @WyzeJasonJ

1 Like