Love the Wyze scale and have a relatively new model with gentle use. Lately none of my stats have changed from day to day. No fluctuation at all. I swapped the batteries and tried re-adding it to my phone app with no success.
Possibly faulty or time for a new one? It is about 6 months old
Is the scale showing the same data every time or is it the app or both?
If it is just the app I would delete the scale and add it back in.
I read the scale S has a reset hole but I was unable to locate it on my WHSCL1 scale that I bought as an early adopter.
Does “no success” in this case mean that the readings haven’t changed, or does it mean that you were unable to add it as a device to your Wyze app/account?
If you can still see the device in the app, then I’d be inclined to try a data export and then look at the workbook that you should receive via e-mail. If the numbers aren’t changing in the table and/or days are unexpectedly missing (i.e., you know you stepped on the scale as directed on certain days but don’t even see those dates in the table), then I’d look at this Help Center article or elsewhere in the Troublshooting section:
My Scale S (since this topic is tagged scale-s) has the reset button as described in the Help Center.
If you bought it less than a year ago, then I’d be inclined to open a ticket with Support.
This is how I prefer to submit tickets (you can click/tap to expand this):
- Visit the Help Center: https://go.wyze.com/help[1]
- Click into the “AI-powered search” box in the middle of the page and enter
create ticket
. - Click Yes, that is correct.
Repeat Step #3. (
UGH!
)
- Click No, I do not like chatbots.
- Click This is about a product.*
- Click Other.*
- Click Create Ticket
- Enter your contact details and a brief issue description (include a Log ID if you have one) and click Submit.
* Make your own appropriate/relevant choices here.[2]
It doesn’t really matter how brief the description is. Wyze’s system will generate an e-mail message to you automatically with a Wyze Ticket number, and you can just reply to that message from your e-mail client and add as much detail as you want.
I’d still do the troubleshooting first. That way when Support suggests the same things that are listed in the troubleshooting article, you can tell them you already did those. In my recent experience, they’ve been really good about warranty replacements. For whatever it’s worth, I’ve had my Scale S for over two years and have used it nearly every day, including using Pet Mode on an almost weekly basis.
This is a good way to test that scale.