Rules erratic

One’ll-get-ya-ten this is an issue with Legacy Person Detection that can be solved most immediately by subscribing to the CamPlus version.

Any takers? :slight_smile:

Hunch apparently correct. :bulb:

This morning I ran the same test as above (post #19) but substituted a CamPlus trial for Legacy Person Detection.

11 of 11 triggers succeeded

5 days later:
12 of 12 triggers succeeded

Some White Bulb v1 owners speculate that Wyze chooses not to fix the erratic Rules/Scheduling behavior of that product. Quickest fix: Upgrade to White Bulb v2 or Color Bulb.

Are Legacy Person Detection (LPD) customers being led to a similar conclusion with respect to CamPlus?

Will LPD soon be retired with subscribers offered free months of CamPlus to soften the blow?

‘Treating customers like friends’ requires a company to speak to them like adults when a change is afoot. Manipulating customers into behavior beneficial to the company by allowing them to pursue futile troubleshooting is downright ‘unfriendly.’ :-1:

That said, you’ve got to give Wyze credit for offering LPD gratis (name your price) to compensate those who were promised free on-camera person detection through a software partnership that ultimately failed. That was stand-up, very unusual and quite friendly. :+1:

I have V1 V2 and V3 wyze cams, indoor and outdoor plugs. The first time I used rules they don’t work whenever I use If TIME AFTER SUNSET.
The rules only work whenever I remove the If TIME.

Do I need to pay to use the RULEs feature?

 How much ya got on ya?

Hey @tpfld :slight_smile:

I have no experience with the “If TIME AFTER SUNSET” rule condition, so I’ll defer to anyone better informed and more experienced who’d like to offer some advice.

In the meantime, if you haven’t opened a support ticket, you should. If the problem is solved on the forum in the interim, you can withdraw/cancel the support request. If not, you’re poised to go forward with support.

Wyze Customer Support
1 (844) 999-3226 or (206) 339-9646
Available Monday - Friday 5 am - 6 pm PT
Saturday 8 am - 4 pm PT

The last three nights (post the big AWS outage recovery) the performance of the two original v2s was stellar: Legacy person detection triggered bulbs and plugs as instructed 100% (as logged in Rules History.)

I had not experienced performance like this since before September 5 - over three months ago.

You can make up your own jokes on this one, it’s too easy. :roll_eyes:


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