Thank you so much! I cleaned both contacts with rubbing alcohol and when I placed the vacuum against the charger it immediately said turning on and it has already charged to 20%… It doesn’t appear to need a factory reset. But I know how to reset if I need to. I had contacted Wyze support and the suggestions they had for me all ended with do a factory reset but that would not have been possible since the vacuum would not turn on.I was so surprised when I cleaned the contacts and the vacuum turned on.
Thank you again. I really appreciate you taking the time the time and writing.
I will also let Wyze support know this solution. I never would have thought to clean the contacts.
2 Likes