I’ve had the Wyze Robot vacuum since it came out and just recently noticed that the wheels have somehow stained my hardwood floors. I have tried a few ways to get the stains up, but they don’t budge at all. Somehow the wheels have permanently stained the floor. Could the rubber have had a chemical r…

Same issue, but on carpets. Carpet cleaner doesn’t pick it up at all. It’s like the carpet is burned, not stained. [PXL_20210914_145841904]

Please report this to my link above. Please also contact Wyse with a complaint. I also have not seen any response from Wyze on this issue.

Adding another instance of marked floors. Same images as above on my 1949 oak floors. I sat on support chat for awhile while they attempted to route me through the usual steps of firmware updates and stuff completely not related to the fact that those tire treads are leaving marks… a physical defec…

I’ve been watching this topic with interest and have been using my Wyze vaccuum without incident as of yet, but it has occurred to me to ask how long before people started seeing this type of “marking” on their surfaces. My vac is relatively new. Does this problem show up quickly? I am using it on l…

Mine becomes slightly noticeable on ceramic tile after about 3 months and significant/unsightly after 5-6 months. Last cleanup of marks was June and they are just now starting to reappear.

A temporary fix (until the “company” addresses the issue would be to put a rubber backed vinyl place mat down where the wheels mark the floor. The only spot I’ve read about are where the vacuum parks at it’s charge station.

No marks [Screen Shot 2021-09-14 at 3.28.12 PM.png]

Interesting. I have had my vac on a piece of cardboard keeping the charger and the unit on the same level. I noticed right away the vac would not properly align with it on carpet, since the vac is significantly heavier and would sink just enough to bork the charging process. It didn’t happen every t…

I have very good luck with a product called “Spray 9”. Spray 9 seems to get it off most grease, rubber and stain marks. Try putting on a rag first and rub it on with some pressure. If that doesn’t work put a little puddle on the rubber stain and let it set for about 1 minute then rub. DO NOT LET …

Robot vacuum wheels have permanently stained my hardwood floors

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Big_monkey September 14, 2021, 10:19pm 125

Actually, Wyze has been in contact with some of the users over the remote vacuum wheel marking problems

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Robot vacuum wheels have permanently stained my hardwood floors

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