I put in for a rma request 4 days ago and have heard nothing back. im returning the outdoorcam it keeps on throwing a failed key error. any one know how long it takes for them to process a rma?
Depends on how you submitted your request. Best route is to contact them at +1 (206) 339-9646 Monday - Friday 5 am - 6 pm PT, & Saturday 8 am - 4 pm PT (add 3 hours for ET times). They may ask you to run thru some troubleshooting possibilities, but they should also be able to authorize returns.
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Yea i have done the return request online then threw a tech on the phone and again threw a tech on the phone. its been 5 days now and still no rma reply. Because of this i dont think i will be buying the vacuum or any other products from wyze. yes they are cheap but wired cameras are better.
Do you have ticket numbers we can escalate?
Wyze Ticket 1106030, Wyze Ticket 1105462, Wyze Ticket 1106030
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Thanks, I’ll see if I can shine a spotlight on those!
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thanks