Just installed the required firmware update today on my OG (1.0.59) cams, and in the process updated all my v3 (4.36.9.139, 4.63.10.3406) and v2 (4.9.9.1851) cams. Post-update, when I am viewing the cams in the app in group view, I am experiencing a never-ending string of errors on multiple cameras. Sometimes the live view will load on all cameras, sometimes some cameras will throw an error, and then those will come back online and others will throw an error. If the cam is throwing an error in live view, sometimes viewing that live stream by itself will resolve the issue, sometimes not.
The OG cams will error out with error code 21022 and error code 21023. On the v2 and v3 cams, I get error codes 20005, 20008, 13 and -27. And, of course, some “device is offline” messages too. And then the devices will reappear a few minutes later, without any intervention on my part. Once back online, I have rebooted the devices via the settings menu, but errors will still return.
In total, I have 14 cams connected to 4 or 5 different wifi access points (but all using the same internet connection). The internet connection is running fine at about 1 Gbps down and 40 Mbps up. Wyze, what is going on?
And as a side note, please please please please, you should NEVER require me to update firmware before viewing my cam. Prompting me to upgrade is one thing, but requiring me to do so when I may be away from home is ridiculous, given that 25-33% of upgrades end up requiring a physical power cycle IME. Does anyone do QC/QA on these firmware upgrades anymore?
Did that with one of them, did not resolve the problem. But just to reinforce the point in my OP, ridiculous of Wyze to expect someone to be physically present at each device before performing a required firmware upgrade.
Not defending Wyze, but this is why most of us on this forum opt for smart plugs connected cameras. It makes life much easier not having to drive and unplug and plug back cameras.
Agreed. Shouldn’t be necessary, but apparently it is. The good news is that I actually have two of my cams plugged into smartplugs. But the bad news: they are Wyze smartplugs. I know - not so smart. Today, both plugs required firmware upgrades, and both failed, leaving me unable to cycle them. Magically, both came back online after a couple of hours and the firmware update succeeded, so now I can cycle them again. But of course, that doesn’t solve my issue in this particular situation.
Sorry to hear about it. I don’t have to tell you that having both plugs and cameras in the same echosystem is a bad idea, you learned that the hard way. When you have a chance, change those plugs to non Wyze, it will make your life easier.
For camera connection issues after router restart, power outage/glitch, I have found the following to work in my cases. Most important, stating the obvious, make sure you choose your 2.4GHz WIFI network when adding or reconnecting a camera, AND make sure you phone is also on the same 2.4GHz network. Then, fi no connection after pairing, try this…
Login to you router thru the 192.168… (your address) using your browser.
Go to home network
Go to WIFI settings and then Advanced settings
Go to channels and disable Automatic and choose channel 1, 6, or 11 (non-overlapping channels)
Save and exit.
I have several models of Wyze cams and after changing this setting, some reconnect on their own, others need to be restarted manually. Last resort is to re-add the device.
Good luck!
after 8 back and forth emails, no reason was given. here was last communication with them . onathan Q. (Wyze)
Feb 9, 2024, 2:33 PM PST
Thank you for the information, Robert.
We’ve reached out to the team and thanks to reports from users like you, our developers are aware of and actively investigating this issue.
App logs are sent directly to our engineering team to use to improve future app and firmware releases. These logs cannot be accessed or followed by our support team. We’re working on developing a process so that we can track these logs but it’s still very much in progress.
so we’re in limbo.