Relocated Doorbell pro to new house will not connect,
I’m guessing the wifi signal at the doorbell is not strong enough, your phone may see the network but the doorbell may not have enough signal to actually connect to it.
Since that device is dual band, it may be trying to connect to 5ghz which goes much shorter distances too. If so, try the 2.4ghz band.
I haven’t used that setup but I’m also guessing you probably need your phone near the doorbell during setup and not the chime?
Since you’re using Video Doorbell Pro and you mentioned powering it up “fully charged”, I suspect you plan to have it run from the battery rather than being hardwired, which means that it’s still portable and you could move the doorbell and the chime right next to your router/wireless access point for the actual setup process, right? That might also be helpful for at least getting it on the network, and then you can see how the doorbell and chime perform once you relocate them to the places where you actually intend to use them.
The doorbell to set up is within 5 ft of the router as well as the chime. Chime, Bell and iphone and all within a few inches of each other and using the 2.4. I set up a new camera before this with no issues. I have 12 cameras at this location.
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Did you read my reply. They are already next to each other and <5 ft from the router.
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They replied 8 minutes before you, so they couldn’t have read your reply. Not really a nice way to respond to someone trying to help either.
Try rebooting your router? Sometimes DHCP or other processes get stuck and have trouble adding new devices. Even rebooting the phone might help if something is flaking out with bluetooth.
Only other thing I can think is if the doorbell is still in your app from before maybe it is now confused and needs to be deleted (possibly clear cache in the app after too), but just a guess there.
I have rebooted the router and don’t see it in the app.
Thanks
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If this doesn’t work, then maybe something happened to the cam during the move:
You sure the cam is not still associated with any other account (you’re still using the same account as before)? I believe the reset takes care of that but not positive.
I have another unit and it set up in 1 min. So there is something wrong with the bell. Not sure why something would have went wrong during the move. Went back in the box and into my back back.
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OK, well like I said sometimes things get “stuck” especially when adding multiple devices, but your call if you want to try again with the steps I mentioned or not. If it is within a year, they should replace it.
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