My doorbell has been down nearly 2 weeks already and is still not working. It does not load the live feed and gives the error code IV22-20004. I have a trip out of state in a few days and I may just have to switch to ring or something similar that I can trust. I’ve never had a problem with any of my 5 cameras till now and having been down over 2 weeks without any update or timeframe as to when the problem will be resolved is ridiculous.
Before offering a list of things to try, may I ask what troubleshooting steps you have taken thus far?
Or have you contacted Wyze support?
Resetting the chime, my router, & making sure everything was up date as far as updates go.
Do you know which Wifi channel you have the chime connected to? 2.4 or 5Ghz?
I would try, removing the device from the Wyze app and Re-adding it to the channel that it is not on now.
It automatically connects to 5Ghz. I removed it multiple times and tried adding it again and still no luck.
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Are you able to turn off 5Ghz for a short period of time and force it to the 2.4 connection?
Yes it then gives me error code 21022
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This has been an ongoing issue for many pro users, including myself. I finally gave up and had to go with another brand that I am absolutely hating. Not nearly as good as the pro but at least it connects
Yeah that’s the route I’m about to go as well. Not what I want to do but I need something reliable!
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@imoya who is your Internet service provider, and do you know what router model you are on?
Internet provider is spectrum and the router model is SAX2V1S
It says 5G is not supported - I just switched to 5G! Is there a work-around?
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