My Wyze doorbell worked well for months since I installed it. Today it lost connection. I tried to reconnect, no joy, and then deleted it and tried to reinstall. No luck. I’ve tried 50+ times to get it to connect. It actually did twice but when I tried to connect the chime the doorbell then lost connection.
I’ve rebooted and unplugged the modem/router many times. I’ve cut and retired power to the doorbell. It won’t connect. All other cameras are working. WiFi is working. Doorbell sits 15 feet from the modem/router
It isn’t using BLE so I don’t think it needs to be close. The network credentials are sent to the doorbell thru the WiFi when the QR code is scanned.
If you are using a router with merged 2.4GHZ\5GHz bands on the same SSID network, the router settings may have the ability to disable the 5GHz. If it is a split network, you should see the 2.4GHz as a separate network for the phone to log into.
You also may want to disable your Mobile Data on the phone in case your phone is trying to use that. That won’t work if it is doing that on setup.
I’ve tried all of these suggestions and no luck. I’ve unplugged the doorbell and router/modem several times. Deleted the app and reinstalled it.
Deleted the doorbell and trying to reinstall it but it won’t connect.
I’ve got strong WiFi signals to my other Wyze cams.
The doorbell was working fine for three months and now this connection problem. I’d hate to have to buy another doorbell and run into the same problem (?)