The error code IV-20004

This error keeps on re-occurring. I am in touch with support. I don’t see any fix for this error.

Could someone find a permanent fix for this error?


Welcome to the Wyze User Community Forum @syedh! :raising_hand_man:

I am unfamiliar with that error code. When does it appear? What App version and Firmware version are running?

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Had this “error code” starting a couple of weeks ago on my Video Doorbell Pro. Tried everything to fix and wasted a lot of my time. Decided to go out and buy a new unit. Came home and what do you know EXACT SAME ISSUE WITH THE NEW UNIT meaning nothing was wrong with the old one from a hardware standpoint. Gave Wyze support a call with the “Failed to connect. Please check your doorbell’s internet connection. Error code:IV22-20004” that I received. Support came back and said they are aware of the issue and hopefully will be a fix soon and should hear back in 24-48hrs. (Yeah right!) I asked why was there not something sent to owners or posted on their website regarding the issue? Support agent said there was something on their website about it which I have not found….Then stated my old Doorbell Pro I guess was fine and I did not need a new one after all….It has had the error code/video has not worked for,the last 2/3 weeks!

Mine started with that error code day before yesterday. We reset it, removed and added it again and it worked for like 24 hours and failed again. I removed it and added it again and nope ain’t doing nothing. Annoying if you ask me, Hopefully Wyze gets it fixed or something.

MOD NOTE: Post edited to conform to the Community Guidelines.

Bought VDBP in June 2022 and worked great with no issues. At the end of Sep 2023 I started having connectivity problems. The camera would connect fine for a few days then lose the connection. Without moving any hardware, I could delete & re-add the device and I could get video feed again.

That was until about 3 weeks ago. I lost feed and have not been able to get anything since. I’ve rebooted everything, re-added the device countless times, even went as far as bringing the camera and chime into the office with my router to rule out signal strength. The device is detected and added just fine, but when I click to get feed I get the infamous IV22-20004 error code.

I have contacted support multiple times and have been told that the developers are aware and there’s no time-frame for when the fix will be provided. I work in a technical department where we deploy software and detect regression all the time, but never have I seen it take so long to fix something that was not a problem before. I’m sitting on 3 weeks without a doorbell camera - I wave my hand in front of it and it detects me, but the app cannot connect to the camera therefore I have no feed and no notification :frowning: I’m not sure where to go from here. I have many Wyze devices I love and I don’t want to purchase a different brand to have a different app just for a doorbell.

I feel the same about purchasing a different doorbell brand. When I look through my phone app it says doorbell is recording. I’m like its not recording anything :frowning: the only thing its good for now it just the doorbell. I wish they would hurry up and fix this issue. I wonder if we have to buy their cloud deal plan thing, or whatever its called in order for it to work?

I have that purchased and doesn’t help at all unfortunately.

But you’re right, it’s only good for the doorbell sound, which funny enough the chime picks up just fine and they are connected via wifi, but for some reason my phone just keeps giving me that error.

The last I heard from support is that there’s no ETA on the fix so I need to keep trying to cycle power, re-add it to the app and try again.