Refund needed for bad order

Cameras
1

We have tried to contact Wyze over and over again. Bought 1 thermometer and charged for 5. Need a refund! How in the world do you reach this company?

2

Have you created a support ticket yet with Support? Here is the ticket link.. Sorry for the problems! I’ll send a note up to get some response for you.

1 Like
3

Three times I’ve contacted no support. Have received an email saying my request has been received. Never any follow up.

4

Do you have your order number? Can you post that in here too, thanks!

5

It’s helpful to post your support ticket numbers too.

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6

My most recent previous ticket number was 598630. It only got as far as acknowledging receipt of my request. We are looking for the order number.

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7

Order number

001549620

8

I have a screenshot from my credit card statement showing how I got charged five times but I can’t post it here.

9

No need to post CC info. @UserCustomerGwen will look into it at some point.

1 Like
10

Thanks for the tag!

I don’t have the access needed to address this one but I’ll send your case over to the team, @jetbugs. We apologize for the multiple charges!