Red light comes on at random

My camera was working fine. One day we noticed that the red light indicating that someone is viewing Started to come on frequently. As soon as we mention the light is on it quickly turns off and goes to the blue light. I have changed the password, set up two factor authentication, and updated the firmware. Along side that, I have restarted the cams, removed all users accept for myself and still, the randomly comes in. Tonight, the cam did a reboot and then about 30-45 min later the camera moved. I then spoke out saying to come up on the mic and as soon as I said that the light went back to blue. During this time, there was no movement in the room, dogs fast asleep at my feet in the floor, I was alone in the room watching a movie. The cameras settings are set to where it doesn’t pan when detecting motion, that feature we have turned off.
Any suggestions as to why the red light keeps coming on or why the camera rebooted and started moving on it own tonight?

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Welcome to the forum @staley06.

Please also note that the red light will come on when the camera is recording an event. So if the camera has been set to record when person detected or motion detected after a certain time the light will turn red during that recording event. Note that the “recorded alarm” in the below KB refers to an event.

As for the reboot and swivel, this could come if using the non-provided AC adapter or cable, a power loss/spike in your outlet or power strip (if using one, suggested not to use a power strip with the cameras).

If you feel you have a security event on your hands please contact the Wyze security team at and provide a log number with the email.


Yes, so you approaching the camera to look for the red light could turn the red light on. It will turn off seconds later when the event has been uploaded.


Thank you so much for the quick responses!!!
So, I suppose that makes sense about the red light. Would the same be for sound if it detects sound the light will come on as well?
I have also noticed that I could be sitting on the couch and fall asleep for a couple hours and then wake up and move to a different room, the camera doesn’t detect that movement because for whatever reason the camera isn’t logging or even recording. The solution to this type of situation is to reboot the camera, but no way of knowing it stopped recording or detecting unless logging onto the app to see the view of that particular camera. There’s been times where I have fallen asleep on the couch, got up and moved to a different room. A couple hours later (with no rebooting being doneu) it will show my daughter on the couch sleeping or watching tv or whatever she is doing at the time. At no point was the camera told to turn off or stop recording/not detect. It’s almost as if there’s missing footage. The dogs freely run around in the home and in that particular scenario it shows that the dogs had even moved locations.
To touch base about the camera moving/scanning the room; the cables that are being used are the original cables that came with the cameras and the camera in question isn’t on a surge protector. It’s plugged directly into an outlet and doesn’t share the outlet with anything else.
Last question that I have at this time, I have 3 cameras inside the home. 2 of them I have an annual subscription for the cam plus. Is there a way to add the third camera to that plan and just pay the prorated amount since I have already paid for the full year? Right now we are using the sd card and it isn’t what we are looking for. Lol. I’d rather be able to have the subscription then use the sd card.
Thanks again for the quick responses!!

It is indicating a recording in progress, so when your selected sound threshold is exceeded and a recording is sent to the cloud, the light will come on.

It also indicates live streaming, you looking at the Album, Detection Zone setup, & SD Card Playback. With multiple people in the house looking at those items you may see the light when you haven’t moved and aren’t currently in the app.

Check your motion sensitivity and Detection Zone (both in Detection Settings).

If no one else answers this from their own recent experience, then try contacting Support. They probably know the answer. :slight_smile:

Customer Support

There are many ways to contact Wyze. Their phone number is (206) 339-9646, or you can chat with an agent or create a ticket on the support site.

They’re open for support between 4 am-8 pm PT Monday through Friday, and 8 am-4 pm PT Saturdays and Sundays. Closed Easter Sunday.

If you purchased these two cam subscriptions from the Wyze Web Site at the same time, they should be listed on your account ( together under the same subscription. You should be able to edit that subscription and add one cam to it. When you do, it will keep your subscription period and renewal date the same as the existing two cams, add the third cam, and charge you the pro rated amount from the date you add it to the end of the period. When it renews it will then renew @ the 3 Cam price.

If, however, you purchased your subscriptions thru the app, it processed them thru the iOS app store. Apple controls these subscriptions (with an iron grip) and any modifications will have to be done thru them, they will only show in the app.

When you look at your subscriptions in Account → Services, it should tell you how they were purchased \ where they need to be modified. If they are together under the same subscription header, then they are linked under the same subscription.

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I have been experiencing the same issue with my camera. I am beginning to feel like someone has hacked my login information and is watching me. I can be outside doing things and when I look up at the camera it turns back blue fast. This is scary when I am the only one with access.

Welcome to the Wyze User Community Forum @snkato!

The best practice in this case is to change your password in Account → Security to a difficult\random password and to enable the Two Factor Authentication feature.

Once this is done, monitor the cam for similar behavior.

I noticed a few V2 pan going red for 15 to 30 seconds so I setup 2 step authencation after I seen the red light on, My wife and I logged in with the 2 step auth, with our phones both off, we still see the red light come on,

The Wyze Knowledge Article page indicates that the Pan V2 status light will turn red when it is actively uploading a video to the cloud.

When testing, insure that there is no motion in front of the cam that will activate a video upload.

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We dont pay for the cloud service or use the cloud service.
We also can not recreate the camera to show red light by movement or motion in front of the camera. It just comes on when it wants to, and stays red for 15 to 30 seconds

Test the cam by rebooting the router and watch what the lights do. Is there a change in the lights when the cam goes offline and then reconnects to the WiFi?

The red light problem is happing for 1 week now at random,
My cable modem went out last night, Today I installed CX80 nighthawk modem/router.
This is a bad ass modem, I kept the same SSID and passwords,
The 12 cameras connected automatically and work. but the blue light is going between solid blue for a while and fast blue flashing.
I just changed my password to the APP and reset all the cameras, then re-added all the cameras, all the cameras are still flashing blue. but will go solid blue after sometime.

When I rebooted the router the camera went to flashing red/blue
when internet was restored, the camera went all blue.

I do have sdcards in the cameras, but the sdcards are in the cameras for over a year,
3 of the cameras are V2 pan, and all 3 go red every now and then for 30 seconds and go back to blue, There is no consistant patten or reason for me to understand why the red light, the reds lights are comming on at different times on different v2 cameras. I dont get it.

This would mean that, by default, you have a 5min cooldown between Motion Events (if set :point_down:). During that time, the cam will not motion activate for any uploads. If the cam is activating on motion per the settings, you won’t be able to force the red light behavior during a cooldown period.

Cloud service is not limited to only paid subscriptions. It is also available on basic cams without subscription. It will only save a thumbnail, but it will still motion activate and upload.

Do you have the Record Motion Events toggled off in the Event Recording settings?

Also, do you get Push Notifications of Motion Detected on this cam?

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Operating as expected then.

The camera indicator light will turn red when a stream is being viewed OR when a recording is in progress. Might I suggest that you looking up triggered a motion capture, and thus a red light?

Yes, you are probably triggering the capture.


Everyone gets it, even if it is a photo pic every 5 mins.

Yes, if your camera isn’t capable of, or if you haven’t signed up for Cam Plus, the capture will only be every 5 minutes, which looks random to you.



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Here is a great way to test your Status Light. Aim your Wyze cam through a double pane window. This works best at night. I have a SD card set to Continuous Recording. I can go back and watch video and the reflection of the Status Light gets recorded. My v3 stays Blue even when it uploads cloud video of me. Turns Red when I view the Live Feed.

I think I found the reason for the flashing blue light.
I unchecked “enable 20/40 mhz coexistence”
I was using WPA2-PSK AES
I am thinking WPA2-PSK AES is to much for the camera.

Wyze Cams are WPA2 compatible. Your posts above indicate they were connecting as expected with the original settings. There wasn’t a need to change this.

WPA2-PSK AES, also known as WPA2-Personal/AES, is the preferred setting, although it may be necessary for other devices on your network to connect on WPA security. I have to have it on for a group of old devices that are not WPA2 compatible.

This is normal when you reinstalled the cams. The flashing blue light is only an issue if it doesn’t stop and go to solid blue.

There are two key questions that have yet to be addressed as it pertains to your random Red light issue:

  • Do you have the Record Motion Events toggled off in the Event Recording settings?

  • Do you get Push Notifications of Motion Detected on this cam?