I spent an hour moving my V3 closer to what I wanted it to detect. I moved it ahead 10 feet. Problem solved. This should be support first advice.
I wanted to circle back as I finally have some good news. They have found the issue and a fix is in the works. I have no ETA on it but do know it is being actively worked on. Just wanted to give you that update.
Hi Jason,
Thank you so much for the update and taking the time to update me!!! I’m guessing once they have a fix it will simply be in an normal update?!? I can certainly test it easily enough as practically all of my cameras experience the issue.
Thanks for the update,
Rick
I’m seeing similar behavior on my 4 V2’s in the past month.
I haven’t seen the issue in any of my V2’s, but I supposed it’s possible it’s affecting both versions. Could you please post the version number you are running on your V2’s so they can see if that version has the same root cause, please? I’ll also assume they’ll want to see log files from a few of your cameras, but I’ll suggest waiting until they respond back to you.
Rick
4.10.9.1574
Hi pjkrahn,
Did you mistype and it’s really 4.9.9.1574 ? Would you please verify?
@WyzeJasonJ ,
This is the first I’ve heard that V2 cam is also having the same issue. If this is true, should pjkrahn create a seperate ticket or is it OK to continue on this one? This is their first post, so some instructions about sending log files may be helpful, too, just saying.
Thanks,
Rick
No, that is what they say for version. My situation may be slightly different than yours. What I’m seeing is when there is a motion event and I go to play it back, everything is frozen for the first 50% of the recording. So 20s of recording, it is just frozen and then starts playing at 10s, 16s recording starts playing at 8s, and so on.
I was looking through the forums for anyone who reported something similar, that is why I hopped on your thread.
Hi pjkrahn,
Ahhh, I see. FYI, you have a Wyze Cam Pan V2 which is different than the Cam V2, which explains the version difference.
So, in your playback, once it has run through the video, starting approx at the 1/2 way mark, can you click on the REPLAY (the round circle arrow) and perhaps doing this multiple times if necessary, is it eventually able to play the entire recording? From 0s to 20s ? What you’re describing sounds like a buffering issue. Typically when I see a buffering problem, it might play the first couple of seconds, then stall for a few seconds while buffering, then jump forward to say the 10s mark and play the balance, or maybe even buffer again while playing. Usually, I can do a REPLAY, and most of the time it will play the entire video without buffering again.
And you are very correct, this is not what my ticket is about. My Event time will show it’s a 20s recording, but the actual player shows it’s a 12s recording (which it is) and in reality the recording has stopped prematurely and truncated the last 8 seconds even though motion is still occurring. I have a mix of the original V2 and V3 cams as well as a doorbell cam, but this is only affecting my V3 cams. I don’t own a Pan Cam.
So technically, you would want to create a seperate post for your issue, and ensure that you specify it’s a Pan Cam V2 along with the version as well as the results of the testing I just suggested about the REPLAY of the recording. You might also search existing tickets and use the word “buffer” or “buffering” and you may be able to find a ticket that is exactly what you’re describing.
Good Luck,
Rick
OK, thanks. I’ll pursue a resolution separately.
I’ve tried the replay option multiple times with no change in playback, whether on my phone or using the browser-based Web View. The only way to see what really took place is to go to the local SD card via View Playback and it plays fine from there, but I don’t have a card in all my cameras since I was relying on Cam Plus.
Good luck with your resolution,
Phil
Hi Jason,
Just wanted to drop a quick inquiry if you’ve had any further update as to when a fix may be possible. If they would find it helpful, they are welcome to give me an update that I can deploy and test for them before releasing to the world. I have at least 4 cameras that exhibit the issue I can test it on.
Thanks!
Rick
@DaBassMann
I will check in with them tomorrow and see where they are with that fix.
I have this issue with my V2s misses most of beginning of event recording. Frozen, chopy, skips to mid or so and plsys.
Hi Jason,
Any chance they’ll give you an update on the fix anytime soon?
Rick
Hey Jason,
It’s been a couple of weeks since our last conversation, just didn’t want this issue to fall through the cracks. Can you check with them as to their progress and if they need me to run the fix on a few of my cameras, too?
Thanks!
Rick
@WyzeJasonJ ,
Hey Jason,
What’s happening? Haven’t heard a word from you.
Please update or at least say you’re getting these messages.
Thanks,
Rick
@DaBassMann
Sorry, I was on vacation, I am looping back through things I was working on now. I will see what new info I have.
Hey Jason,
Can you give me any sort of update at all? It’s been a month or more since they said they discovered the issue. My issue seems to be growing worse, at least on one of the cameras… I’m lucky to get a 04 second recording, and some of them are 0 seconds…honestly. I just made a 31 second recording, but when it plays it goes immediately to the end and gives the replay arrow and the time shows 0.00\0.00.
Please give me some scrap of news on this issue, please!
Thanks,
Rick
Have you tried pulling the power cord on the v3 cameras for 30 seconds and does that at least temporarily fix your issue?