any new advice on getting the QR code to scan? i did all the usual; dim the screen, try angling the screen, various distances, wipe the lens, factory reset. nothing helps.

Some folks have taken a screenshot of the QR code on their phone’s screen, displayed it on another device (computer) and pointed the camera at that.

No dice. Tried on both monitors, large to small. No difference. I try and scan, voice glitches out, the usual nothing else.

Keep in mind that this forum is primarily a user to user community. If you don’t get a helpful reply here, I suggest you file a support request including the log files for more help. You might want to go ahead and submit your ticket now as there is somewhat of a backlog. If you end up getting the is…

Never did work, so I got rid of that camera. I guess some just won’t function.

I had this issue. Support sent me a replacement camera. I tried using my wifes phone and it did work. Differnce between phones. Both replacement camera and old camera exhibit the same behavior. No idea what the issue with my phone is. (screen cleaned, brightness up, different angles, still no j…

Same thing here. My camera could not read the QR code on my LG Stylo 3 Plus screen, but my wife’s Samsung worked fine. Too bad I returned so many cameras as defective before I found this out. I think there may be a firmware issue with the QR scan code related to aspect ratio or something like that. …

I had issue scanning QR Code and replacement cams had same result. I had taken a couple of screenshots of the QR Codes generated. Kenneth Rankin/Wyze Support spotted the issue as soon as I sent him the screen shots. The QR Code “window” can slide up/down and the lower part of the QR Code was cut-…

You Nailed ! Thank you!!! I am not sure what the people who design the QR to be slide-able are thinking!!! [Mod Edit] I spent an hour tying to do manual firmware update etc. Thank you for figuring it out and posting it. I read quite a few customer who gave up and returned the darn thing or went t…

I’ve added a wish list fix for this: [image] QR Code Scanning Improvements (device setup) Maybe Later The QR Code generated during cam setup fails to scan in some instances. A quick search of the forum will find many instances and the app has a troubleshooting section on …

I was having the same problem. On closer inspect I eventually found out that the phone was not displaying the full QR code, it was cutting off the bottom part of the code ,albeit a very small part. Once I moved to code up by 1.4th of an inch the camera was able to read it. I am using a Samsung note …

QR code fails scan

Cameras

seasnake215 February 25, 2020, 4:06pm 27

I’ve added a wish list fix for this:

Topic		Replies	Views
QR code scan causing endless trouble Power & Lighting support	97	18787	January 19, 2025
QR code not scanning Cameras important , not-platform-specific	10	1013	January 4, 2021
QR Code Scanning Improvements (device setup) Maybe Later app , maybe-later	10	1371	September 25, 2022
Wyze Camera not reading the QR Code - a promising solution Tips & Tricks cam-pan-v2	3	2705	July 14, 2024
QR CODE scan is just a pic of a QR code Cameras not-platform-specific , cam-pan-v2	8	56	April 9, 2026

QR code fails scan

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