Preorder Shipment Update #5
Week of 1/7/2021!
Hey, friends!
My name is Jimmy and I’m a Community Manager here at Wyze (bet you already knew that, though!). Normally, I’d send these emails on Wednesday, but yesterday’s events were quite distracting. I’m back today with another shipment update for the products that you’ve preordered!
Expect to continue getting one of these emails from me every week to keep you up-to-date on our progress getting your preordered items to your doorstep.
First, some weekly reminders.
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If you’ve had any living situation or name changes in the time since you placed your preorder, please contact our support team ASAP! We’ll need your correct name and address to get your devices to you after all.
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Just wanna be clear, the dates that you see in these emails are estimates for when your devices will ship . Once we ship your devices out, they’re in the hands of our shipping carrier and are on their way to you. From there, it’ll just be a little longer before you get your shiny new product. Please give your package 4-14 business days to complete its journey!
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Not in the Contiguous US? If you’re in Hawaii, Alaska, or Puerto Rico, it could take up to 2-4 weeks for our partners to paddle-boat your packages over to you.
Okay! On to the updates…
NEW! - Quick summary.
Here’s a quick summary of what changed this week for those not interested in the details.
Wyze Cam v3:
- 11/27-12/21 used to say shipping starts in mid-January…
Orders 11/27-12/5 are now shipping by 1/22.
Orders 12/6-12/22 are now shipping by 2/6.
Wyze Robot Vacuum:
- 11/11-12/27 used to say shipping by 1/29…
Orders 11/11-12/27 are still slated for the same dates but our confidence level has dropped slightly. Please check the section below to learn more.
Wyze Sprinkler Controller:
- Used to say starts shipping mid-to-late January…
We’re now expecting shipments to begin by early February at the latest. January is still possible.
Wyze Plug Outdoor:
- Used to say “starts shipping mid-to-late January”…
We’re now expecting shipments to begin by early February at the latest. January is still possible.
Wyze Cam v3
75% of preorders have shipped.
Orders from November 27th - December 5th
Should ship by 1/22.
Orders from December 6th - December 22nd
Should ship by 2/6.
Notes for Wyze Cam v3
We’ve got most of our current inventory of Wyze Cam v3 sent out and are waiting on additional devices to be received by our warehouses to be able to ship more.
As expected, it’s looking like our next round of devices will come in sometime next week, so we’re thinkin’ that we can get orders up to December 5th shipped out by 1/22. The rest of the orders should be shipped by 2/6 and then we’ll be 100% caught up!
Note: Wyze Cam v3 is still temporarily out-of-stock so we can focus on fulfilling the rest of the preorders ASAP.
Wyze Thermostat
100% of preorders have been shipped.
All of the outstanding preorders for Wyze Thermostat have shipped!
New orders are expected to ship within our normal 1-3 day window until preorders end.
Notes for Wyze Thermostat
Wyze Thermostat preorders are still open for a bit longer to allow more people to get in on the special preorder pricing before our inventory starts being affected by the new tariffs. We’re able to ship these within our normal timeframe of 1-3 days at this time.
Wyze Video Doorbell
These haven’t started shipping yet.
At this time, it looks like these will start shipping by early February. I’ll have more specific dates for your order(s) once shipping has begun.
We appreciate your patience!
Notes for Wyze Video Doorbells
We’re still working on building (and receiving) inventory of new and improved Wyze Video Doorbells for estimated shipping in February. We’ll be able to get more specific with our dates here as these devices start arriving, and we’re optimistic that we may even be able to start shipping at the end of this month. Stay tuned, folks!
Wyze Robot Vacuum
87% of preorders have shipped.
Orders from November 10th
Should ship by 1/9.
Orders from November 11th - December 22nd
Hoping to ship by 1/29. Stay tuned for updates.*
Notes for Wyze Robot Vacuum
We’re finishing up our launch day preorders by the end of this week!
If you receive your Wyze Robot Vacuum before 1/20/2021, please set it up in the app as soon as possible. We’ve found an issue that could prevent devices being set up after 1/20/2021 and we’re currently working on a fix.
- Please note that it is possible that we may temporarily have to stop shipping additional devices until we’re able to roll out the aforementioned fix. I’ll keep you updated as we work on this. Thanks for your understanding!
Wyze Sprinkler Controller
These haven’t started shipping yet.
Shipping starts by early February. I’ll have more specific dates for your order(s) once shipping has begun.
Notes for Wyze Sprinkler Controller
The Wyze app update that adds support for Wyze Sprinkler Controller is now expected to be ready closer to the end of January. We decided to take a bit more time to ensure that this release is up to our quality standards since support is coming for so many new devices in the same update.
While January shipping is still possible, the supporting app release has to be approved and rolled out before we can start shipping. Depending on the exact timing of this app update, I think it’s best to set the expectation now that devices could possibly not start leaving our warehouse until a few days later in early February. I’ll keep you posted!
Wyze Watch
These haven’t started shipping yet.
Wyze Watches are set to start shipping in February. I’ll have more specific dates for your order(s) once shipping has begun.
We appreciate your patience!
Wyze Home Monitoring Hardware
These haven’t started shipping yet.
The new generation of Wyze Sense is estimated to begin shipping in March. I’ll have more specific dates for your order(s) once shipping has begun.
This includes Core Starter Kits as well as additional Entry Sensors, Motion Sensors, and Keypads.
Ordered Wyze Cams with your Wyze Home Monitoring equipment? They’ll ship separately as soon as they’re in stock.
Wyze Plug Outdoor
These haven’t started shipping yet.
Our newest Wyze product is set to start shipping by early February. I’ll have more specific dates for your order(s) once shipping has begun.
Notes for Wyze Plug Outdoor
Like Wyze Sprinkler Controller, the Wyze app update that adds support for Wyze Plug Outdoor is now expected to be ready closer to the end of January. We need a bit more time to ensure that this release is up to our quality standards since support is coming for so many new devices in the same update.
January shipping is still possible, but the supporting app release has to be approved and rolled out before we can start shipping. Depending on the exact timing of this app update, I think it’s best to set the expectation now that devices could possibly not start leaving our warehouse until a few days later in early February. I’ll make sure to include updates in these weekly emails.
Thanks for reading through another week’s worth of updates! Everyone at Wyze hopes you had a great holiday weekend and we all hope that your 2021 is much better than 2020. I’ll be in touch with more updates next week if your product hasn’t already shipped!
– Jimmy from Wyze
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