Here is an update as of 12/30/20:
My name is Jimmy and I’m a Community Manager here at Wyze. Hope you had a great holiday weekend!
You’ll be getting an email from me every week to keep you up-to-date on our progress getting your preordered items to your doorstep. Every week! If I miss one, my coworkers have promised me a swift sweet potato pie to the face on my first day back at the office in person. I’m not really a big fan of sweet potatoes, so the stakes are pretty high.
Think back to when you placed your preorder. Did you live somewhere else? Was your first name different? Last name?
Did you change your hair color last month because you’re having a hard 2020? Same.If you answered yes to any of these questions, please contact our support team ASAP! Let’s make sure that we have the right info to get your devices to you. They’re of no use to you if they never get to the right place!
The dates that you see below are estimates for when your devices will ship . This is a big step and where our personal handling of your package ends… But if we’ve learned anything about shipping in the past few weeks, it’s that you should keep in mind there’s a bit more adventuring to be done with the shipping carrier.
Once shipped, we’ve been told by our partners that it can take 4-14 business days to get packages to you. Things are clearing up a bit post-Christmas, but it’s possible that things can still get a bit clogged.
Not in the Contiguous US? If you’re in Hawaii, Alaska, or Puerto Rico, it could take up to 2-4 weeks to deliver your packages. Gotta do some non-truck traveling to get to ya.
These emails are here to keep things as transparent as possible, so read on if you’d like to hear the details and get a heads up if we’re expecting any potential hurdles or speedups with manufacturing and shipping out your product. If you don’t really care too much about the details, I’ve formatted this email for you too - the estimated dates from this week are next to the picture of each item. Feel free to skim for the date estimates and I’ll keep you posted next week if things change.
Okay! Done with the boring stuff. Now onto the fun… Here’s this week’s update!
Orders from November 8th - November 26th
Should ship by 1/2.
November 27th - December 21st
Should begin shipping in mid-January.
We’re still ahead of our schedule on the outstanding v3 orders, so I’ve been able to move about 5 additional days’ worth of orders up to shipping by 1/2.
The next wave after the end of this week is dependent on when our additional shipments come in. If they come in a little early, then we may be able to ship a bit earlier than we’re estimating. We’re otherwise still aiming to start getting the rest of the orders out around the middle of next month.
Note: Wyze Cam v3 is still temporarily out-of-stock so we can focus on fulfilling the rest of the preorders ASAP.
All of the outstanding preorders for Wyze Thermostat have shipped!
New orders are expected to ship within our normal 1-3 day window until preorders end.
In case you missed it, we caught up with all of the Wyze Thermostat preorders last week. We’re keeping thermostat preorders open a bit longer to allow more people to get in on the special preorder pricing before our inventory starts being affected by the new tariffs.
By the way, Mike is quite happy that everyone is enjoying the satisfying clickiness of the reinforced non-wobbly wheel. We were real particular about that, if you recall. We’re so happy that it paid off!
All of the outstanding preorders for Wyze Headphones have shipped!
New orders are expected to ship within our normal 1-3 day window until preorders end this week.
Last call! Wyze Headphones preorders are closing at the end of the day TOMORROW, 12/31.
If you wanna hear more of your favorite songs (or less of everything else considering the REALLY good Active Noise Cancellation), get your order in ASAP before these advance to a general launch and are subject to our 2021 post-tariff pricing.
Since all outstanding preorders for these have shipped and preorders will be turned off this week, this will be the last Preorder Shipping Update that includes Wyze Headphones. Though they’ll probably be on my head while I’m writing future emails, so they’ll still be here in spirit.
At this time, it looks like these will start shipping by early February. I’ll have more specific dates for your order(s) once shipping has begun.
We’re currently manufacturing new and improved Wyze Video Doorbells for estimated shipping in February. While the inventory is building up, I unfortunately don’t have any more specific details to share but we’re hoping that our aggressive timeline with these will allow us to move some early fulfillments to late January. We’ll let you know as these dates get closer!
As an aside, ever since we launched the Wyze Video Doorbell, I haven’t stopped thinking about how knock-knock jokes won’t make any sense in the hypothetical future where we all check our phones for visitors before they even physically get to the door. That’s like half of my sense of humor. Awkward.
Orders from November 10th
Should ship by 1/9.
Orders from November 11th - December 22nd
Should ship by 1/29.
We’re able to ship a few more orders than we anticipated by the end of this month! We’re quite a bit ahead of our original schedule now.
We’ve still got a planned slower trickle once we get through this last portion of our current inventory. Although we’re waiting for more, we’re feeling pretty confident that these additional shipments will position us well to be able to send out the rest of the preorders by the end of January. Make sure you warn the crumbs on your floor that we’re comin’ for ‘em.
P.S. Please make sure that you select your backer reward! You should have two emails from us with instructions. The deadline is next Monday - don’t miss out!
Shipping starts in mid-to-late January. I’ll have more specific dates for your order(s) once shipping has begun.
Please make sure to head out to your lawn and tell your sprinklers that the wait will be over soon. They tend to be quite impatient.
Wyze Watches are set to start shipping in February. I’ll have more specific dates for your order(s) once shipping has begun.
In the meantime, do you have your Shortcuts set up to control your other Wyze products?
Could be a good distraction to set them up ahead of getting your watch so you’re ready to integrate when you set it up.
The new generation of Wyze Sense is estimated to begin shipping in March. I’ll have more specific dates for your order(s) once shipping has begun.
This includes Core Starter Kits as well as additional Entry Sensors, Motion Sensors, and Keypads.
Ordered Wyze Cams with your Wyze Home Monitoring equipment? They’ll ship separately as soon as they’re in stock.
Our newest Wyze product is set to start shipping in January. I’ll have more specific dates for your order(s) once shipping has begun.
At the risk of this being a shameless plug, we wanted to remind you that you can still preorder a Wyze Plug Outdoor if you want to get in on this early!
Thanks for reading through another week’s worth of updates! Everyone at Wyze hopes you had a great holiday weekend and we all wish you a very happy new year. I’ll be in touch with more updates next week if your product hasn’t already shipped!
– Jimmy from Wyze