Jimmy here - I’m a Community Manager here at Wyze, and when I’m not sending you blue heart emojis on our social media, writing these emails is what keeps my days interesting!
Here’s another weekly look into our preorder manufacturing and shipping so you can stay up-to-date on the status of your preordered items.
Have you entered the Witness Protection Program since you placed your preorder? Has your name or address changed for some other reason? If so, please contact our support team ASAP! We’ll need the right info so we know where to ship to.
Just wanna be clear, the dates that you see in these emails are estimates for when your devices will ship . Once we ship your devices out, they’re in the hands of our shipping carrier and are on their way to you. From there, it’ll just be a little longer before you get your shiny new product. Please give your package 4-14 business days to complete its journey!
Not in the Contiguous US? If you’re in Hawaii, Alaska, or Puerto Rico, it could take up to 2-4 weeks to get your package to you. We’ve tried teaching our shipping partners how to teleport but it doesn’t seem to have worked.
Ready for this week’s updates? Alright, let’s go!
Here’s a quick summary of what changed this week for those not interested in the details.
Wyze Cam v3:
- Orders 11/27 - 12/5 used to say should ship by 1/22…
Orders 11/27 - 12/6 should ship by 1/22.
Wyze Video Doorbell:
- Used to say shipping starts by early February…
Orders will start shipping by 1/29.
Wyze Robot Vacuum:
- Shipping has temporarily paused.
Orders from November 27th - December 6th
Should ship by 1/22.
Orders from December 7th - December 22nd
Should ship by 2/6.
We’re a little ahead of our schedule from last week! If you placed your order on December 6th, your device is now planned to ship by the 22nd of this month. It looks like we may also be able to get a few orders from December 7th to ship in the same timeframe, while the remainder will ship by February 6th.
Note: Wyze Cam v3 is still temporarily out-of-stock so we can focus on fulfilling the rest of the preorders ASAP.
All of the outstanding preorders for Wyze Thermostat have shipped!
New orders are expected to ship within our normal 1-3 day window until preorders end.
Wyze Thermostat preorders are still open for a bit longer to allow more people to get in on the special preorder pricing before our inventory starts being affected by the new tariffs. We’re able to ship these within our normal timeframe of 1-3 days at this time.
Orders should begin shipping by 1/29 !
We will have more specific dates for for your order(s) once shipping has begun.
Manufacturing Wyze Video Doorbells is going quite well and we’re feeling confident enough to estimate that their shipping should be able to begin ahead of schedule - by 1/29.
We’ll be able to get more specific with estimates based off of specific order dates once the shipping starts. Hope you’re excited!
Shipping has temporarily paused
Limited reshipped orders from November 10th
Stay tuned for updates. See notes for details.
Orders from December 6th - December 22nd
Stay tuned for updates. See notes for details.
We have temporarily paused additional shipments for Wyze Robot Vacuum.
We’re currently working on a firmware issue that can prevent setting up Wyze Robot Vacuum after a certain date in the near future. If you have your Wyze Robot Vacuum in a box somewhere at home, please set it up as soon as possible to avoid being impacted!
We’ll pick up where we left off with shipping orders once a firmware update is ready to address this issue. We’re optimistic that this will be ready in the next few days.
We did some research and found a small number of orders placed on November 10th that didn’t complete their journey to their first stop after a tracking number was sent to you. We’re gonna need to be reship new devices for these orders, so we’ve stuck them at the top of our list.
We plan to automatically process the replacements for these orders as soon as the firmware issue above is fixed, and no action will be required on your part . We’re really sorry about the lost packages, and we’ll keep you posted here when we start resending these orders!
Shipping starts by early February. I’ll have more specific dates for your order(s) once shipping has begun.
We’re still expecting the app update for Wyze Sprinkler Controller to be ready near the end of January, which means shipping will start either late January or early February.
Wyze Watches are set to start shipping in February. I’ll have more specific dates for your order(s) once shipping has begun.
We appreciate your patience!
The new generation of Wyze Sense is estimated to begin shipping in March. I’ll have more specific dates for your order(s) once shipping has begun.
This includes Core Starter Kits as well as additional Entry Sensors, Motion Sensors, and Keypads.
Ordered Wyze Cams with your Wyze Home Monitoring equipment? They’ll ship separately as soon as they’re in stock.
Our newest Wyze product is set to start shipping by early February. I’ll have more specific dates for your order(s) once shipping has begun.
The app update that adds support for Wyze Plug Outdoor is going to be ready near the end of January, alongside Wyze Sprinkler Controller. We’ll start shipping ASAP after, which will be during or before early February.
You should see users start plugging in their Wyze Plug Outdoor devices very soon!
Alright, that was a lot of words. I’m going to get a glass of water, see you next week!
– Jimmy from Wyze
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