Hi, I was wondering… regarding the ‘Running in the background’ toggle on/off option, which is accessed via the Home screen>Account>App Settings. To my understanding, the Wyze app already runs in the background without turning this option ON. The notifications are received within the Notification of the device running the app (cellphone/tablet), so I’m not sure what exactly this option would be used for. Your insight would be greatly appreciated.

[image] eliesk: How can I have your user name as a hyperlink Type @ first and you will see a pop up window @eliesk

Thank you so much for your informative reply. Apparently, the APP default is toggled OFF, I’ve never had to touch it - in fact, I didn’t even know it existed, yet still, I was receiving all the notifications perfectly. It wasn’t until I subscribed to CAM Plus this morning since then I no longer am receiving any notifications at all. The Cam Plus service has been already assigned to this cam. I’m not sure why this happened. Would you know if this is a coincidence or a system glitch - any idea what to try - why should it even happen. What’s even worse, it’s draining the WCO battery like crazy since subscribing to Cam Plus.

Can you provide the following: Firmware version of your WCO Firmware version of your Base Station Then Provide Screen Shots of the following: Detection Settings, Event Recordings, and Notifications menu options. Quick question as well, how do you have the WCO mounted? did you mount it upside down and select the 180 toggle? If so, that could be the issue.

Can you provide the following: Firmware version of your WCO = 4.17.4.124 Firmware version of your Base Station = 4.16.3.17 Then Provide Screen Shots of the following: Detection Settings, Event Recordings, and Notifications menu options. Quick question as well, how do you have the WCO mounted? did you mount it upside down and select the 180 toggles? If so, that could be the issue. = No, it isn’t toggled to 180. I didn’t move or touch the cam since before sub to Cam Plus and afterward. *** Now, even after selecting it back to Unassigned (without assigning it to CP, I no longer receive push notifications as I did before subscribing to CM.

While the Running in the Background Toggle is no longer necessary for the receipt of notifications, I still use it and leave it on. The one feature it provides in Android is a persistent notification and icon in the Notification tray just to tell you it is there: [Screenshot_20220612-190740-509] [Screenshot_20220612-190238-343]

So a couple of things here, I beta test Firmware and have updated my WCO v2 to the beta FW which is a higher version than what you have. May be something which has been adjusted. You could always see about signing up to be a beta tester and load the FW for the WCO v2. Otherwise, you coudl try a couple of things: Clear your Cache in the app by going to Account, App Settings, Clear Cache. The logout of your device and reboot it. (Make sure you know your pwd and 2FA if you use it) Log back in and see if you notice any changes. Also, add it back to Cam Plus if you can to be sure you can get notifications. Here are pictures of my settings: [Screenshot_20220612-192305] [Screenshot_20220612-192313] [Screenshot_20220612-192318] [Screenshot_20220612-192325] The Blue area on the first picture is the trigger area. This is the section that wakes up the camera. Make sure your shaded area is where you want to trigger your events.

Ok, I’ll do that. Although I’ve never gone there and discovered this option (Running in the background), however when I did, it was already Off, I’d imagine that’s its default setting. I still cannot correlate why when I originally had only Cam Lite, push notification was working perfectly until I subscribed to Cam Plus, assigning it to the same WCO, my device seized to receive any Wyze notification. I did clear cache, uninstalled the app, rebooted the Android device, reinstalled the app, and made sure OS notification permission was granted… everything seems fine, yet now even when I unassign it from Cam Plus, I’m no longer receiving any push notification from Wyze app. BTW, although I’m not a big fan of beta tester suggestion, I may have to consider it - thank you,!

Update - I did the following: Cleared the Cache in the app by going to Account, App Settings, Cleared Cache. Logged out of my device and reboot it Added it back to Cam Plus Logged back in - sadly… absolutely no changes

@R.Good @carverofchoice , either of you have any other suggestions? I get notifications on my WCO v2 @eliesk , do you have Detection Zones on, if so can you post a pic of what it is?

There are some reports within the forum of notifications malfunctioning under CP but not CPL. [image] Notifications suddently stopped working without any config changes Cameras For about one year my notifications on Cam-V3 worked fine on Android. From today afternoon it suddently stopped working. Tried all checks on phone settings/notifications and Cam V3 Push-notification settings. I have the latest version 4.36.8.15 and it says my cam-V3 is up-to-date. I tried loading Wyze app on iOS and another android phone., but no notifications., but all apps are detecting the Event-motion triggered. My relative shared his camera and its notifications are received by me on my… [image] V3 not receiving notification while connected to cam plus Cameras It’s been 4 weeks on an open help ticket my V3 will not receive notifications while subscribed to cam plus. it worked fine until about a month ago. It records event but will not send notification. Moving it back to cam lite the notifications work. If you have time to fill my inbox with products for sale you need to take the time to resolve this issue I and others are having with cam plus [image] CamPLUS+Cam3 Notifications Buggy (Found a Workaround Fix) Wyze AI I have the same issue - motion notifications don’t work, but in my case it’s when Cam Plus is assigned to the camera. For me the only way to get motion notifications to work is to turn off Cam Plus completely. Turning off notifications for AI events and leaving motion events on was not sufficient to make it work. It has been broken this way for at least a month, which is when I wanted this functionality. I reported it to support just now, will see how long it takes to fix it.

[spamoni4] No, I don’t have it turned - in fact I’ve never needed it - never used it.

Please clarify 'Running in the background' Toggle

Cameras

SlabSlayer June 13, 2022, 7:41pm 11

There are some reports within the forum of notifications malfunctioning under CP but not CPL.

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Please clarify 'Running in the background' Toggle

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