Hello, I’m having trouble with my Alexa devices because they stopped announcing when the cameras detect people; is there a software issue? I have Cam Duo Pan, Cam OG, cam Pan V3.
You might try restarting all devices. I was not getting Person Detection Notifications for the past four days. Person Notifications resumed for me today.
Same issue with my Battery Cam Pro for the past few days. No person or package notifications anymore. Tried relinking to Alexa, cycling notification settings in both apps off and on, resetting/rebooting the camera and so far nothing works. Still no notifications though Alexa. At this point, I am going to assume the problem is not on my end and hopefully this gets resolved by Wyze or Alexa quickly.
Man, that’s the 3rd subscription related issue in the last week. Some engineer really messed up something on the backend.
I know they’re looking into other service related issues already. I guess we can add this one to the list.
I haven’t paid close attention to whether my Alexa person detection automations are triggering or not, but I’ll try to pay attention today. If they are, then I will try the suggestion to restart the cameras or maybe tried the reset services button in the settings and see if that helps too.
Something changed on Alexa. I no longer see the “toggle” for person detection alerts on my cameras.
Ca we get this fixed? Any “OK we hear you, and we’re fixing it” from support/staff? Is anyone on this?
Amazon rep told me it was Amazon’s issue. But seeing on the other thread that person who last posted is saying it’s a Wyze issue. We need everyone in this thread and the other one Alexa integration with wyze Sense sensors routine trigger problem - #11 by yorkscomputing discussing the same thing to contact Wyze and let them know we NEED this back immediately, we need a fix now.
I also am not receiving person detection push notifications. I do receive motion push notifications though. I’ve got legacy cam plus lite service. I contacted support and they told me that they won’t support me unless I upgrade to a cam plus or whatever. submitted a log 2544223.
I find that unacceptable since, for many, CamPlus LIte is a paid for subscription. Although, I won’t pay for CamPlus because there really isn’t much support for anything Wyze. Support for hardware failures is mostly “Here’s a $25 coupon to buy more worthless stuff.”
Looks to be fixed now.
Not fixed on my end
Same problem here as of today.
Wyze app still logs Person Detected on Front yard and Backyard (Cam Plus is on). Alexa shows all cameras Unresponsive. Wyze app → Account → Smart Integrations → Amazon Alexa says “Services temporarily unavailable.” Already Disabled/Enabled the Wyze skill once. Echo Dot does not announce.
I submitted an in-app log. 2546381
Not looking for workarounds that loop Disable/Enable. Just confirming it’s not only my account.