Pano v3 iPhone app not playing SDCard events

Cameras
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1

Hi, I have an SDCard in my camera but when I try to play past events it just shows the live view and pretend to be loading an event even if I scroll across the playback timeline. The view is only live and not recorded content. I had the CamV3 in the past and recall this to be working fine so I’m not sure if it’sa app version bug or camera related

2

Welcome to the Forum, @beachb_sl! :wave:

I don’t have a Cam v3, but I understand that it uses the “old” UI, whereas Cam Pan v3 (which I do have) uses the “new” UI. With that camera, I have  Settings ➜ Advanced Settings ➜ Record to MicroSD Card set to Continuous, and then on the main Live Stream screen of the camera I tap the  SD Card icon to get to the timeline and watch events by scrolling the timeline there, so what I wonder about is this:

  • Is that what you’re doing in terms of getting to the microSD card timeline for Cam Pan v3?
  • Does your timeline show a vertical green stripe on the right side, indicating that the camera has been recording to microSD?
  • If you see the stripe, is it continuous or broken?
  • How do you have microSD recording configured in your settings?
  • Are you certain that the camera recognizes the microSD card and is recording to it? If you navigate to Manage MicroSD Card, does that screen show that the correct card capacity is being reported and that space on the card is being used by recordings?

There’s been an issue with some Cam Pan v3s showing a message that it isn’t even recognizing an inserted microSD card whenever someone tries to play back from an event, but I don’t think that’s what you’re describing, so I think that sharing more details about what you’re experiencing might help others here to provide some assistance.

3

Thanks for the reply! I’m not sure about old and new UI but I dont have that switch button you mentioned in the “advance settings”, however, I do have the event I’m interested in playing with the stripe available.

I reinstalled the app and the playback started working better for me one time and now it doesn’t work again. It seems like the app fails to run the playback.

I choose to watch a date with an event, the red line stands at the beginning of the playback stripe and nothing is playing. If I move the playback forward a bit it just stands still and the image is the live feed instead of the event.

This featue used to work much better in the past.

4

I restarted the device and now the SDCard isn’t recognized. Seems like a lot is happening there… I’ll have to get home and eject it. My guess is that the camera is defective but I’ll know better later

5

I suspect you may have updated your app within the past day or so:

Until this release, that setting used to be at  Settings ➜ Advanced Settings ➜ Record to MicroSD Card . Now it’s at  Settings ➜ MicroSD Card ➜ Record to MicroSD Card

I’m still not quite sure what you’re doing based on your description. If you could describe exactly what it is that you’re doing and experiencing, then that might be helpful. Pictures or videos (if you feel comfortable sharing those) would be even better, and I feel like I still have a bunch of unanswered questions from my previous post.

Hopefully we can get this sorted with some more information!