My cam requested an update via the android app, and immediatly stopped working givving error -3005. I tried all the steps and came to a factory reset. after this the cam connects via bluetooth to the pp but it wont connect to my local network. Nothing has changed from my network, so i cam to an article telling me to flash it manually. it gives me a link to the release note and firmware page but there is nothin to download there so im stuck with a half dead camera. it get sworse since this is a replacement camera from an in warrenty faulty camera, this stopped working after a month or two from the replacement and now they wont replace it either. how can i get this firmware to flash it?!
The v4 doesn’t support manual flash, you may be able to get a file from support.
But it is possible the updated firmware now has a compatibility issue with your router.
In your router make sure
WPA3 is totally disabled, WPA2 only (at least on the 2.4ghz network the cam uses). Not WPA3/2, just plain 2.
2.4ghz channel width is set to 20 only, not 40 or 20/40
Band steering/smart connect may need to be temporarily disabled during setup. In fact probably easiest to just turn off 5ghz in the router temporarily. That will disable band steering and also ensure your phone is on the same band as the camera.
These things mostly interfere with the setup process so it is possible that your router got a firmware update or you replaced the router sometime in the interim, and it was only now that you updated the firmware on the camera and it had to re-establish that it became apparent.
That’s not accurate. Cam Pan v4 can be flashed, but as far as I’m aware Wyze has not made the individual firmware files publicly available for download since that model launched last year. I don’t know if Wyze Support can (or will) supply those or not, but I’m not convinced that this would provide the remedy here.
I’m also not sure that it’s necessary to disable 5 GHz Wi-Fi when attempting setup, because Cam Pan v4 is able to use it if it’s available. When I checked my router just now, I saw that my Cam Pan v4 was connected to the 5 GHz band.
I don’t think eliminating the 5 GHz band (at least temporarily) is a bad idea in general, especially for many stubborn IoT devices, and doing that in this case could reduce the variables that one might have to chase while troubleshooting this, but I don’t know that it would be required in this instance. I do think that I’d try moving the Cam closer to the primary access point while trying to connect, though, if that’s practical.
I agree that there’s likely a communications problem on the LAN, and that’s probably where I’d focus my efforts with something like this. I also wish that Wyze would publish a guide to their error codes, because showing those to the user in the app but not providing any sort of reference that could guide troubleshooting isn’t especially helpful. Earlier today I saw transient -3005 and -3006 errors when trying to connect to a Solar Cam Pan’s live view before I moved it to a different network. What’s the difference between those two errors? I have no idea.
That’s what I meant, even the OG can be manually flashed but you have to get a firmware file from someone in support and that isn’t necessarily an easy thing to do. As far as I’m concerned, if the files are not on the site, they don’t “officially” support manual firmware flash.
Didn’t notice this was a Panv4 and not a Camv4, but disabling either band will ensure there is no band steering potentially interfering and that both the cam and phone are on the same band. Some routers for whatever reason can block some stuff between bands. Since 2.4 is stronger and travels further, probably makes sense to use that for the setup, unless the cam has a good solid 5ghz signal, then can try disabling 2.4 and having both devices on that. Same idea either way (for the cams that support 5ghz anyway).
Like I said, I don’t necessarily disagree with disabling the 5 GHz radio from the environment in this case, because I do think that can help reduce confounding variables. I think I’d be more inclined to leave it as-is and temporarily relocate the Cam first, though. I know we’re talking about two different animals here, but I once had a Cam OG that didn’t want to connect when I did a reset and re-initiated setup, and then moving it just a foot or so closer to my gateway seemed to do the trick and get it back online.
In this situation, I still don’t have a handle on what’s actually happening with @5999’s situation, but I don’t think the firmware is hosed if the app is finding the Cam and making a Bluetooth connection. My question about the status light is an attempt to elicit more information about that.
Yep, they sent me the file and when I said it would be a pain to access the SD slot in the cam, they were able to take my MAC address and push it out that way, which was a bit of a surprise (though I guess not really, basically same as beta users getting different firmware pushes).
Yeah it sounds like classic setup issues where something in the router (any number of things) is interfering. Usually stripping it down to basics with the stuff I listed helps with any IOT thing that doesn’t want to set up/connect.
My IOT network is set to
20mhz only on 2.4 and 20/40/80mhz on 5ghz (no 160, that one’s bad too)
WPA2 only
No band steering
I know that it has no restrictions between the two bands since I haven’t put any in, and Ubiquiti doesn’t do anything like that by default.
Have never had any issues setting up a Wyze cam on it even when the phone is on 5ghz and a totally different SSID/subnet (does not appear that the cam needs to talk to the phone directly via wifi, only bluetooth or QR code). I don’t think having them on the same band is actually needed, I just think that disabling 5ghz also disables band steering and smart connect, and that can definitely interfere.
Unfortunately all these home routers have their nuances and use what are essentially “hacks” to try and ensure devices get the best performance. Often it actually causes the opposite.
Hopefully OP can try some of these things and get it back up and running. I also don’t think it is a firmware corruption issue.
I’ve noticed this more recently, too (I think we’re talking about the same thing), when I’ve wanted to move some Wyze Cams to a different SSID. My phone can be connected to, say, the main Wi-Fi SSID but still send the IoT SSID’s credentials via Bluetooth to the Cam, and the Cam hasn’t had any problems connecting. I used to try to ensure that my phone was already connected to the same SSID that I wanted to connect a Cam to, but this indicates that doing so isn’t always necessary, so it certainly makes the “add” or re-setup process easier. So far I’ve done this with a Cam Pan v3, Solar Cam Pan, and a few others, so it’s nice that I don’t have to take the extra step to move my phone to a different network first, but I still agree that it’s a good idea to do that and try to reduce possible points of interference with the setup process. I also haven’t specifically tried doing this with Cam Pan v4—connecting Cam Pan v4 to a different SSID than my phone is using at the time. I should put that on my list.
I’ve done it with both bluetooth and QR code cams multiple times. Phone basically just has to be able to “see” the network info in order to transmit it over to the cam (I’m curious if the QR code has the name and password in clear text if you scan it). But it does not need to talk to the cam over wifi at all, since in my setup it is impossible for it to. Not sure if this changed at some point but this is going back at least 2 years.
In my case it is a different SSID, VLAN, and subnet for the two devices, and the IOT SSID doesn’t even allow communication to other devices on the same SSID (so even if I did put my phone on it, it wouldn’t be able to communicate). Pretty sure it just transmits the wifi info and maybe a couple other basic things to the cam, and then the cam talks directly to the Wyze servers from there.
Good point, because the Cam Pan v3 has to read the QR code. Those and the Video Doorbell v2 (IIRC) are the only Wyze cameras I use that require that. The others are Bluetooth.
Incidentally, I moved the Cam Pan v4 to a different network using the same process last night after posting. That Cam actually has the Change button for changing the Network in Device Info, but I did it as a device-add after pressing the physical SETUP button instead so that I could confirm for myself that it worked as expected.
Anyway, hopefully @5999 will provide additional information after this digression.
"WPA3 is totally disabled, WPA2 only (at least on the 2.4ghz network the cam uses). Not WPA3/2, just plain 2.
2.4ghz channel width is set to 20 only, not 40 or 20/40"
with 0 success, it still says that it cannot connect to my local network. My Router did not update in any ways in this matter. it was just the V4 pancam update that started this issue. All was working well untill the update, after update i got error -3005 without being able to connect to the camera via the app. so this is related to the update, might be a bug or something.
Thing is i cannot connect to it via the app so i cant possible update it either way not even in settings, and now that i have factory reset on it, makes it even more impossible to connect to it via the app if the cam is not added. THis is because on this forum someone suggested to delete the devices in the app but no luck.
SO i think im really stuck only with the option of flashing it. any chance anyone has this firmware to share? or where i could get this for download?
i just tried calling with no luck, ended up on hold for 20 minutes. do the wyze people read these forum posts? this is really sad, given that this v4 pancam is a replacement they sent me for another one i had that went dead on its own. and now they wont even replace this new one they sent me which shipped out on April 19th, so barely 2 months with. i dont know anymore what route to take and not planning on buying a new one either. this was the worst experience ive ever had with wyze.
and i have a V3 cam running for years now. I wont recommend the Pancam V4. Dont buy this, or if you have one, never update it!.
I tried everything possible even in my router settings.
Only someone from Wyze could answer that. Since only Wyze employees can create Wyze News or Beta topics, then those are the topics where one of your posts may be most likely to be seen by someone at Wyze, so if you know the exact firmware version on your Cam Pan v4 or the firmware version that you believe caused the problem, then you could find the relevant topic in one of those categories for that firmware version and post there. This is primarily a user-to-user support community, though.
What Wyze Support Ticket Number can you share here? If you’ve been sent a replacement in the past, then you should also have an Order Number. If we had that information, then we could ask someone at Wyze to check on this.
I still haven’t seen an answer to the question about the Cam’s status light, so I feel like I don’t really have an understanding of the problem yet.
We are currently looking deeper into this issue. However, the logs we have gathered so far have not given us much information. If you could get us some microSD card logs that may help us figure this out. Here is the process to obtain a microSD card log (Note this will only work if you have not done a full reset of the camera):
What you will need:
A microSD card
A microSD card reader (i.e. A computer with a card reader or an adapter if your computer does not have a card reader.)
To submit a microSD card log:
While the device is still showing as “offline”, remove the microSD card from the device, and wait a few seconds before re-inserting the same card or inserting a new microSD card by pressing it in until it “clicks” into place.
The camera will then make two “ding” sounds, usually within 30 seconds. It is important that you hear the “ding” sounds before taking the next steps.
Remove the microSD card from the device, then insert the card into a computer.
If you do not have a microSD card slot, you may need an adapter.
On your microSD card, there will be a root or log folder with the device log. The files are named xxxxx_log.txt.
If there are multiple logs, select the most recent log file.
Once you have that log send me a message here and I will get it to the right spot.
so by following your chat bot and forum, i came to the last resort to factory restore the camera. so this is where im stuck. logicly thinking i would need the firmware to flash it.
