My Pan v3 says "MicroSD card not supported. It has worked previously. It is in a place that is very difficult to reach, esp because I am disabled. I have the latest FW= 4.50.17.25. When I power cycled it, it came up with a message that says “SD Card recognized”. But I still can’t use the SD card. The SD card is a Wyze Expandable Storage 256GB MicroSDXC Card Class 10. Wen I click the slide to enable it, it says “MicroSD card is not available.” Formatting says “Storage capacity unavailable” Then is says “Format Failed”.
That’s often just a sign that the SD card has reached the end of its life, but there are some other possibilities related to the cam itself too.
Unfortunately you’ll likely need to access the cam and remove the card, so you can try formatting it in a PC (full overwrite format using the utility from sdcard.org if possible) and see if it works after that.
You can try repeatedly rebooting (hard power cycling if possible) the cam and if it recognizes the card, try using the internal format function, but it likely won’t be a permanent fix. I did have a cam with a known bad card in it (certain spot where everything would have trouble writing to it), and if I forgot to format it daily it would start doing that. Sometimes several hard power cycles and/or reboots would get to the point where I could format it using the cam, but usually had to remove it and use a PC.
yeah, there’s some issue with the cameras or firmware or something. This is being reported far too often to be a SD Card issues, since I use the same cards in all my cameras and none of the others have this issue. I’m investigating my newer pan cam v3 now as it seems to have stopped recording in the last few days (or more). I really need to do a daily check on those recordings
Worth knowing before anyone gets a ladder out: 4.50.17.25 is the build Wyze put out on 9/21 specifically to fix microSD format failures on the Pan v3, and a few people in the beta thread are still getting the same “Format Failed” on it, while their Pan v3s on 4.50.16.6242 work fine. So there is a decent chance it is the firmware and not your card. Since the cam is hard to reach, I would submit a log from the app right after a failed format and post the log ID in that thread, so Wyze can look at it first: Wyze Cam Pan v3, Cam v4 & Indoor Cam Firmware Beta Test 9/21/2026
Here’s a statement from WYZE Support that I received in an email from this morning (9/29) in reference to my support ticket. This is an excerpt:
“I also wanted to provide you with an update regarding the issue. Our team is already working on a fix, and we expect the fix to be included in the next firmware update.”
Eh, I’d take any response from first line support with a grain of salt. They are aware of the issues, they’ve already released a firmware to address it, which may be what support is seeing in their search. One would hope they’re working on another new one to try and address more of the issues, but nothing has been mentioned yet that I know of.
Might help with some of the reported issues, but there are plenty that are saying even when formatted in a different device the cam still won’t see it. But there are so many potential causes of SD card issues, hard to keep track of which reports are just dead cards and which may be bugs.
Guess I’ve gotten lucky with my Panv3s, never had any SD issues. Though I also never use the internal formatter.
I’ve got one with the latest that just came out the other day, and two with the previous one. I run one with new firmware for a week or so before updating the rest.
I’ve run every Panv3 firmware from the last 3+ years without SD card issues. Two of my cams were purchased in mid 2023 and one is from early 2024.
Most newer firmware releases are not downloadable, they have not specifically said why but often they do that when downgrading could cause problems - i.e. once upgraded it can’t go back. I believe @carverofchoice was trying to get an answer on this.
Did your issue start with this firmware? Most people with SD card problems have seen the issues for a long time. I’m running 4.50.17.25 on two of my Panv3s now and no SD card issues with either.
Honestly I think your card may just be dead, based on your original symptoms. Unfortunately the best way to rule that in or out is to take it out of the cam and use the formatter from sdcard.org to do a full overwrite format on it, but I understand that may not be possible for you.
I never use the built in formatter, I’m wondering if maybe that’s the difference between some of the people that have SD card issues and some that don’t. I do believe once or twice in the distant past I used the internal format but it has been years. Perhaps certain firmwares cause problems with formatting.
If you repeatedly power cycle the cam (hard power cycle if possible) you may get it to a point where it can recognize it and format it, but I wouldn’t hold out too much hope that it would fix it (never know, might just be a corrupt file that needs to be wiped).
Yeah, I believe the answer is a combination of things. They definitely removed some firmware that had serious security risks. However, we got got an explanation that that for some cameras, they still support flashing and should have downloadable firmware with new releases, but there’s some issue with three firmware links not being provided to the release notes website update process sometimes lately.
So we know they haven’t officially taken away somewhere downloads entirely but something in the process is broken lately so they’re not being included unintentionally in at least some cases for some models. I did get a response that some new models still allow firmware downloading and flashing, so they aren’t phasing it out with all new models either.
I guess I’ll wait until I am either ambulatory again, or can get someone to climb the ladder and retrieve the camera for me so I can get the SD card and find out the real story. I had just hoped I could remedy this without having to retrieve the SD card or camera, It is a Wyze SD card purchased at the same time as the camera. Thanks.
The Wyze SD cards are just “middle of the road” non-endurance cards made by one of the common manufacturers (I’d guess Lexar, or maybe Kioxia which is lower end).
So it is certainly possible the card has just reached the end of its life, but a full format as I described previously would help confirm whether that’s the case or not. Understood that’s easier said than done though.
I have 2 wyze pan cam v3 cameras, after this last update they both stopped recording. I purchased 2 new 32 gb sd cards, both high endurance. Formatted them correctly, neither camera will recognize them at all. I’m now thinking that last update did not actually fix anything.
Hi Dave27, I hired someone to take the camera down for me and hang around while I checked it out in my win 11 PC. The 256 gb SD card would not read in the PC. It asked me to format it. I formatted exFAT full format, not quick format. Finished fine and I was able to copy a bunch if files to it and read from it. I deleted all the files I put on it and did a quick format of it while in the PC, It fished fine.
I put it back in the camera and powered it on. No dice. Same thing “Micro SD card not supported”. I tried again reformatting it in the PC with a “quick format” Also the same thing when I tried to format it in the camera. “Format failed”.
So the card works in my PC just fine, but not in the camera.
I am not convinced there is anything wrong with the camera. Given the way it stopped after an upgrade, it HAS to be firmware issue.
Did you use the utility I suggested? It is much more thorough than a plain windows format of an existing partition.
Not saying it is definitely the card, that’s just the best way to rule it out. If not the card, it is possible that for whatever reason the firmware exposed some issue that you weren’t seeing before, the firmware is supposed to help fix some SD card issues but maybe in your case it did the opposite somehow. Or maybe there was an issue and it just didn’t give the error until the firmware update rebooted it?
Dave27, I wrote a reply and Wyze disallowed it. I’ll try again.
***We’re sorry, but your email message to [“notifications@wyze.discoursemail.com”] (titled Re: [Wyze] [Cameras] Pan v3 SD card not supported error) didn’t work.
You don’t have permissions to reply to the topic. If you believe this is an error, contact a staff member.***
