I’ve had a couple of Pan Cam v3’s now since about the time they came out, both indoor cams with SD Cards (PNY 32GB). Both are up to date with latest firmware and running the latest iOS app on my phone.
I recently went to review some footage from one of them, and got a no SD card error. It wouldn’t format in the camera and refused to be recognized. Thinking the card was bad, I tried another with same results. I took that card and read it in my computer – it was fine, I could access all videos, logs, etc. I noticed the last log and event recording was on 12/18/24, so 3 months ago.
I then tried several things, including:
Factory restored camera and re-added to app
Reset services
Tried multiple different 32GB and 64GB SD cards, all known to be working (Sandisk, PNY, and a generic non-branded one)
Used the official SD Card utility to low-level format each SD card
Cleaned the slot with 99% IPA
Manually reflashed latest firmware
Finally I tried some smaller SD cards. It works with an 8GB and a 4GB card, but none of the 32GB or higher cards work in this one camera anymore.
I should point out that the other Pan Cam v3, on the same firmware, using the same type of PNY 32GB SD card is still working fine.
So something has apparently broken in the SD Card controller, or one of the extended data lines that addresses higher memory.
Any suggestions? I’m about to give up on Wyze cameras. These are my last two, all others have been replaced with Ubiquiti cameras and that experience is WAY better. But the Pan Cam v3’s have been working quite well up until now so I wasn’t in too big of a hurry to replace them.
I’m going to be following this topic with great interest, because of this:
That’s about when I noticed that one of my Cam Pan v3s began exhibiting the same symptoms. That camera has had a 256 GB SanDisk Extreme card set for continuous recording since I first activated it. The card doesn’t appear to have any problems, as it works as expected if I eject it from the Cam Pan v3 and use it in a Cam v4. Unfortunately, I no longer have date or log information on the card itself, because in my troubleshooting attempts I’ve done a full format with the SD Memory Card Formatter for Linux, so I can’t give a precise date of when it apparently stopped recording to the card.
This is a really interesting observation, I think:
I don’t have any cards that small to try, but after I did the full format and tried the same 256 GB card in the camera, it seemed to record until it showed 7.07 GB used (IIRC; I don’t currently have a card in that camera) when I checked the MicroSD Card screen in the app.
What would cause that limit, and why is it affecting only one of my two Cam Pan v3s?
I finally got some new cards to try today, but they’re 256 GB SanDisk High Endurance. Hopefully I can do some more troubleshooting on it this week, and I’ll plan to report back what I find and then see if I can get any of the other volunteers to take a look at this.
Thank you for your detailed reporting, @dmorris68!
There are a number of recent threads on this, probably make sense to review those for information and add any additional information or questions you have to one of those.
I’m so happy to hear that it’s not just me. I’m having the same issues with both my pan V3 cameras. Reformatt, reboot etc etc. start recording to the SD card for an hour or so, then nothing. This is an unacceptable problem, these cameras are useless as security cameras if you can’t play back the recordings.
One of the things that’s been so vexing about this issue for me is that it’s affecting a lot of users but apparently not all Cam Pan v3s (only 1 of my 2 is affected), so it reminds me of a similar issue that affected some Cam v3s (not Pan) last year which was eventually resolved somewhere on Wyze’s end, not in the hardware. Hopefully a similar remedy will be available for this at some point.
