Pan Cam v4 live view stuck on step 2/3 - works on cloud events, fails everywhere else

Cameras
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Issue: Wyze Cam Pan v4 live view will not connect — stuck at step 2 of 3, no error code.

This is 100% consistent:

  • Fails for two different phones (both household members)
  • Fails whether on home WiFi or on cellular/away from home
  • Cloud event recordings and AI motion detection notifications work completely normally — only the live view stream fails

Already tried:

  • Confirmed app and camera firmware are both fully up to date
  • Checked wyze.com service status — all green, no reported outages
  • Full factory reset and complete re-setup as a new device — issue persists immediately after re-add

Just submitted a support ticket too (outside live agent hours), but wanted to check if anyone else here has hit this exact pattern. Curious if it’s a known firmware issue with certain Pan v4 batches, or something else.

Any ideas appreciated!

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Welcome to the Forum, @zane.okc! :wave:

I have not, but I’m also not an iOS/iPadOS user. Using Android app v3.16.0.890 and Cam Pan v4 with firmware 4.70.2.3661, I get consistent live stream connections.

When reporting or asking about things like this, it can be helpful to provide details like which app and firmware version(s) you’re using, so I’d want to include something like that as a baseline. I realize that you wrote “fully up to date”, but because of the way Wyze phases app and firmware roll-outs, saying something like that or “current” is less useful than providing exact version details.