I have 2 pan cam v3s. I bought them brand new through Amazon a while back. I hooked them up under my porches but I have continually have problems. they always disconnect after a few hours. well as of the last few months they don’t work at all. one has the red light come on but won’t do anything, and the other one doesn’t even have that. I’ve tried changing the power cords and the blocks I’ve tried all different kinds of things they will not work. I couldn’t figure out how to submit a trouble ticket. I’m very frustrated.
I love all my other wyze cams, but I feel like these pan cam V3s should be replaced…
Are yours mounted with the camera on top or bottom (upside down)? When upside down they are very prone to water infiltration as I learned the hard way with one. Even though it was under an eave, water eventually got in around the rotating base. Symptoms were that after rebooting sometimes it would just have a solid red light, other times it would calibrate but not connect to wifi, sometimes appeared to not be getting power at all. After drying in a bag of rice for 24 hours it works fine again, but I switched to mounting it with the camera on top. Others have found circular covers to put over the top when they’re mounted inverted to help protect them.
My other one has been mounted cam on top from day 1 and is exposed to direct rain, snow, hot afternoon sun, wind, you name it. Never a blip on that one.
If you’re within 1 year you can get them replaced under warranty, just go to the support site and chat with them.
I have a 2-year old , outdoor pan cam V3 installed under the eaves. I had all kinds of connection issues with it in the beginning. I tested a V3 at the same exact location and it worked without any problem.
I figured the pan cam must have a worse WiFi chip. I already have a mesh WiFi and I didn’t want to add another node just for one camera. So I installed a WiFi extender with exterior antenna. It’s been working OK ever since.
If you’re doing that, then I hope the power adapters you’re using have adequate output. Devices like Cam v4 and Cam OG ship with 5V/1A power adapters, but Cam Pan v3 ships with 5V/2A power adapters because of its increased power requirement necessary for motion.
It’s far from an efficient process, especially since they removed the full-page ticket submission form from the Help Center last year.
This is how I prefer to submit tickets (you can click/tap to expand this):
Click into the “AI-powered search” box in the middle of the page and enter create ticket.
Click Yes, that is correct.
Repeat Step #3. ( UGH! )
Click No, I do not like chatbots.
Click This is about a product.*
Click Other.*
Click Create Ticket
Enter your contact details and a brief issue description (include a Log ID if you have one) and click Submit.
* Make your own appropriate/relevant choices here.[2]
It doesn’t really matter how brief the description is. Wyze’s system will generate an e-mail message to you automatically with a Wyze Ticket number, and you can just reply to that message from your e-mail client and add as much detail as you want.
If you’re eligible for a warranty replacement, then opening a ticket is one way to get the ball rolling on that process.
With what you’re describing, I’m suspicious of signal issues, too, and the image @p2788deal included looks like the TP-Link RE315 that I’m using in Access Point Mode (wired backhaul). That has really improved my Wi-Fi coverage.
I’m demonstrating my typical path. The number of steps will likely be the same and result in the identical endpoint regardless of the choices you make. ↩︎
I just made a new post that you might want to check out. Long story short is if you have seemingly no power going to your cameras specifically these ones, I decided to take mine apart and the cameras literally killed themselves. There is a power ribbon that sits inside the first box, not the one with the camera in it, internally that it started to skip over the stop that doesn’t allow it to continuously go in a circle and it literally unplugged this power ribbon off of the mini board. This is the second one I’ve had with the same problem and my camera is aren’t even that old and were still under warranty. Well one of them was in one of them wasn’t by a few days.
“well as of the last few months they don’t work at all” and " one has the red light come on but won’t do anything, and the other one doesn’t even have that" were said by the OP. Originally they would constantly disconnect, same as mine, then mine stopped working at all. My bad for reading the specific text.
Repeat Step 
UGH! 
)