I just noticed that the Support site has changed. It’s got a new look, a new browser favicon, and a “Current Issues” button below the search box. Clicking that presents a few choices, “Playback button is grayed out” among them:
Clicking that option gives a boilerplate robot response.
Notwithstanding the disappointing “funtional” [sic] typo, even though the bot doesn’t offer an actual solution to the problem, I appreciate the public-facing acknowledgement that this (among others) is a known issue.
If someone at Wyze Support sees this and decides to fix the typo, then perhaps that person could also update the robot’s response to instruct users to submit logs per @WyzeJasonJ’s instructions and Wyze Support’s own article: