Crease
April 29, 2024, 7:07pm
2
It seems like you might be describing a known issue that’s being tracked in this month’s fix-it-friday
Reddit - When clicking on microSD from the Event Tab it says there is no microSD installed
The engineers are looking into the logs that have been submitted so far, but we could still use some more. Can you submit a log and let me know the log number?
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
If that’s what you’re describing, then you might consider submitting a log and opening a ticket, as that post advises. If that’s not your issue, then maybe you’re talking about something like this:
Just set up a second Pan Cam v3 with SD card.
The first one is showing the Playback button enabled and does show the playback of the event off the SD card.
On this second one I just set up, it is grayed out. I see a similar issue has been floating around since 2022.
What’s going on?
[image]
That’s also an issue that’s known to Wyze Support and the engineers .
If neither of those describe your experience, then perhaps you could post a screenshot so that visitors to this topic can see what you’re seeing?