Pan cam v1 not recording longer than 12 secs with "plus" subscription

[SlabSlayer]

This is a known issue with the Wyze Cam Pan V1 and CamPlus.

The issue was reported back in June and Wyze has acknowledged the issue. I have been working directly with the Devs via PM to pinpoint the problem.

Do you own a Wyze Cam Pan v1 or v2 assigned to Cam Plus?

If you do, how long are the maximum events recording once triggered (12 seconds, just like not having Cam Plus assigned to it?) and what’s the cooldown period in between events?

I have also been testing the Beta Firmware in an attempt to rectify the problem, but it still persists.

Wyze Cam v2 and Wyze Cam Pan Firmware 4.X.9.1433 Released 9/27/2022 (Slow Rollout)

Running 4.10.9.1433 on Pan V1 With Record Sound Events turned off in Event Recordings, the Sound Smart Detections are still able to be turned on. [Screenshot_20220928-214523] [Screenshot_20220928-214536] Also, this FW Release did nothing to solve several problems: With Motion Tracking On: Recorded Cloud Event Video and SD Playback Video is very choppy, skips frames, speeds up and slows down. Recorded Cloud Event Video and SD Playback Video when the cam is panning and tracking is blurr…

It is related to the use of the Motion Tracking (the auto pan and track feature). You may find that turning that off will result in full length motion videos. For some reason, the frame motion in the pan is translating into a stop in pixel motion for the cam and therefore stopping the motion recording.