12 seconds with cam plus

I purchased the unlimited cam plus for all my cameras(3-wyze v3, 1-wyze v2, 1-wyze outdoor, and 1-wyze cam pan) but on my cam pan its only recoding up 12 second. The camera is up to date with the latest firmware, and it is also the cam plus subscription is assign to the correct camera I don’t know what else to do?

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You should have a blue + on it, go walk in front of it we have v2,v3 on our cat bowl and we get longer than 12 seconds

I do have the blue + on all my cameras but only the wyze cam pan only records up to 19 seconds where it should be recording to 5 minutes an di don’t get it

It will only record when you have movement that never stops I had our guys confirm it with v2,v3,ptz camera and only recorded 23sec when he walked through it,then he jumped around and and all 3 went to live mode and the recordings were over 2 minutes, so no issues were found

Did this ever get fixed? I have the same issue with all of my pan cams. I’ve tried all of the trouble shooting. My v2/3s work fine.

No issues ours are the same as last post

Same issue, been going on for about a month now.

6 cameras on Cam Plus

  • 2 x Pan Cam v1
  • 2 x Wyze Cam v3
  • 3 x Outdoor Cam

Both Pan Cams only record 11-13 seconds. Every so often it will record 19 seconds or something.

All other cameras record full length.

Wyze Support made me submit logs, but we’re unhelpful. Not happy. One of these days there will be a Wyze update to a working version that won’t require ANOTHER update and 2 months to fix it back to working.

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