Hello all,
I have recently installed a new Palm Lock deadbolt.
Adding the device was fluid but it continuously fails the calibration on the “close door” phase. This is following the “open door as wide as possible” phase.
The app and lock say the firmware is up to date, I have attempting apx 20-30 times on two separate dates now.
Any ideas? Thanks in advance.
Welcome to the Forum, @zackquinones! 
What did Support say when you contacted them? What kind of failure message are you seeing from the calibration process? Have you submitted a log from the app after replicating this issue? If so, then would you please share that in this topic? I’m going to ping someone from Wyze about this, and I think the additional information might be helpful.
There is nothing more than a simple “failed calibration” message
I couldn’t get past the bot support, hence me trying this forum
I appreciate the updated information, and I did ping someone at Wyze about this topic, so hopefully he’ll provide some input here.
The automated support chatbot can be frustrating, but if you tell it create ticket (in my experience, I sometimes have to send this message twice), it should present you with a minimalistic form where you can enter your name, e-mail address, and a one-line description of the problem. That should create a ticket in Wyze’s system, and you should receive two e-mail messages shortly afterward: The first should tell you that a ticket has been created, and the second should be a response from the “Wyze-E” Support agent (also a bot). I usually respond to that second message with a more detailed description of the problem and any troubleshooting steps I’ve already taken. A human agent should follow up after that.
You have more than one pathway for submitting a log from the app:
Please be aware that submitting a log and creating a ticket are not the same thing. I mention this because it seems to confuse a lot of people.