Outdoor Cam Recharging

This is the 2nd time that I need to recharge my outdoor cam. I turned the camera off and brought it indoors and let it warm up before charging it. I then plugged into 2A charger and after 2 days it does not seem to be charging. The % charge actually went down when I turned it on to check. The camera is still working but down to 13% charge.

Has anyone else had problems recharging their outdoor cam?
How do I go about getting it replaced?

I have a red flashing light and it has been flashing for 2 days.

Have you tried charging it from the base station?

Are you sure the charger is working? I have two outdoor cams, and have not experienced that issue. If you confirm that the charger is working, I’d contact support for assistance.