My outdoor cam failed, checked it at 80% charge, next morning it was at 5%…, would not charge and is now useless, it did rain that night, we rarely have rain here, was it’s first and only rain. Took off the bottom, sticker on surface, 4 small screws and it easily removes, looks like it fried itself by the charging port, possibly water got into the charging port, these do not seem rain resistant. I feel ripped off.
That’s strange. My 4 cams are 14 months old and have been expose to direct rain numerous times. Most recently they were in the rain for a full week with some really very heavy downpours. The only issues I had was the exterior lenses getting wet and distorting the view until dried off. I always have them mounted correctly and make sure I put the little rubber cover over the charging port on tightly after a charge. Did the cover for the charging port fit tight was was not torn someplace?
Do a warranty replacement at Wyze, we have over 44 of them and no issues at all
WOW! I thought I had a lot of Wyze cams all over my house and property, but you easily have me beat. Can I ask about your setup? What type of property are this covering and that alone can push the limits of a network. What kind of speed do you get from your ISP (I’m on fiber so GB) and I’m curious about your router(s). I’m running an Asus mesh with a GT-AX11000, RT-AX88U, RT-AX82U and RT-AX89X. I just took a peek and have 60 devices connected to the routers.
I am very diligent on making sur the port cover is in place. Had to be water getting in somehow, it was at 80% charge then over night down to 5% and dead, so it wasn’t from charging.
I would agree that water got in somehow, looks like a mess inside to me. I would contact support after they go back to work on Monday or after. Make sure you save your picture and any other pictures if you have any.
I would start a support ticket today also if you can. I have had good luck by calling support on the phone during business hours. which I think now a 6AM- 6PM Pacific time Monday-Friday — 206-339-9646 or 844-999-3226
I put my outdoor cams in these. The charging port is completely enclosed at the rear of the housing and as long as the cams are aimed downwards a little, any water that would potentially find its way in from a strong driving rain will immediately run out.
To late now for @snowsurfer. But it is a good idea and since I have had no issues with my cams out in all kinds of weather I never bothered to do that. While it was pouring down rain for a week I put a plastic dry wall knife on top of one cams, a little forward like a hat so I wouldn’t have to keep going out and keep wiping the wet lens face off, it worked.
Where did you have this mounted, and how did you have this one mounted? (Pictures of this location will work wonders, thanks)