Outdoor cam basestation firmware failure

All, I have a basestation that used to work just fine and now just blinks blue. I guess the only way to get support with Wyze is to send an email. I did that and got a response 24 hours later. They asked me to plug directly in to a router, hold the sync button down to reset etc… Those are all steps I’ve done.

The basestation was working until I ran firmware updates. I ran the updates on the two outdoor cameras and that worked with no issues. The I ran the update on the basestation and something failed. It recommended I do a power cycle. This does not get the basestation to reset to solid blue. I’m using the latest version of the app for ios.

The last communication I had from Wyze tech support was over 24 hours ago since my response to their FAQ response copy/paste.

As a customer trying to troubleshoot items like this are our options to wait several days for getting support or progress on support. Or, to simply start a return? I feel pretty helpless in this process.

Hi, welcome to the Wyze community @famronzone. Wyze support has a phone number!! Here is there contact info:

1 (844) 999-3226

between 5 am-6 pm PT Monday through Friday, and 8 am-4 pm PT Saturday

Thank you Illumination. I’ll give that a try.

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I did get someone on the phone but when they went to go look up solutions they must have accidently hung up on me.

Anyone looking for how to fix my particular problem; I figured it out on my own.

  • All the cams show offline and the base-station blinks blue off and on. A power cycle just leads to the same result. However, the unit was getting really warm so I just unplugged it for a couple of hours. When I plugged it back in, it miraculously got a solid blue light and connected to the router and outdoor cameras again.

TLDR: Unplug the base-station for a longer period of time to fully discharge and see if that restores connection from the blinking blue light.


I am glad you figured it out! Sometimes all it takes is unplugging something and plugging it back in😁