Outdoor Cam are not connecting and unable to view the video / events

After upgrading the iOS app to 3.0, all my outdoor cameras are not connecting anymore. They are giving error code 5015, but when I check the status of this camera in the Base Station, the status is connected and has proper signal strength.

Tried the reset services option that, too, did not help.

First of all do not delete any cams or the base from the app if they show as off line.
Did you try to remove the power to the base , plug it back in and wait until the LED is solid blue then check your cams. I am not using the 3.0 app but I have to power cycle my base about every 4-5 months when the cams won’t load for unknown reasons.

Thanks for your quick response. I have tried this option, but still it does not connect.

Sorry I don’t know what else to add since I have not switched to the 3.0 app. That is the problem since I also use iOS, once you update you can’t go back to the previous app unless you use Test Flight as far as I know.

Unfortunately at present, TestFlight will only take you back to v 3.0.0 (7). Any previous versions are gonzo.

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That’s why I am not a WYZE adventurer. :grin:

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You have no idea what you’re missing :rofl: Aren’t you retired? What better way to kill time than to f@#$k around with a half baked app :rofl: :rofl:

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We will have to find another member that has the base and the WCO v2 and has switched to the iOS app 3.0 and see if they can offer any advise or experience. I’m not getting into that game. I want my old WCO v1 cams and base to make it to their 4th birthday in November. :laughing:

Maybe it’s time to replace your aging WCO’s with newer models. Keep up with the progress brother :rofl:

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WCO v2 works fine for me using Wyze app 3.0.0.16 for iOS.

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Send one of your :raccoon: techs. to help out @dineshsoneji . :grin: I know nothing about error codes either. What is 5015?

:man_shrugging:

image

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I don’t know what code 5015 is. Is would try each of these, in order, checking for connectivity after each step. If one step proves successful, stop/don’t perform additional steps:

  1. Disconnect/reconnect power to base station (you already tried this)
  2. From the physical switch on the back of the Cam Outdoor v2 cam, switch cam off, then switch back on.
  3. Restart phone/tablet
  4. Restart router/network

I attempted everything. The status is the same. It would not view the video, but I can see the battery status in the Base Station. I noticed all of this after the new app was launched. Before that, everything was working fine for 2.5 years. I have never seen this issue. I am hoping someone from Wyze can clarify. I have sent the device logs to them as well.

You can send them logs but you need a support ticket. I had to do this a few days ago and it is a PITA. I went to the link below. When you click on how can we help you you will another pop up window. I just typed in ticket in that space and proceeded from there. I filled out the information and submitted it, I got a reply late the next day. I did not want to deal with the chat bot. I don’t know where that little annoying chat bot went that showed up every time you went to the support page, probably got fired. :laughing:
https://support.wyze.com/hc/en-us

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